Patient Access Representative I (1.0 Evenings)

Franciscan Alliance, Inc.•Michigan City, IN

3d•Onsite

About The Position

The Patient Access Representative I performs preregistration, registration, patient financial counseling, and collection of patient liabilities, including copayments. The role coordinates Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments to support smooth service delivery. It gathers demographic, financial, and clinical information needed to generate medical records, distributes required information to patients or their representatives, and ensures patient information meets quality and regulatory standards, including HIPAA. The representative compassionately discusses patients’ responsibilities for copayments, prepayments, and outstanding balances. This is a full-time evening position, scheduled from 2:30 p.m. to 11:00 p.m. The role may cover the Michigan City and Chesterton campuses and requires travel up to 20%.

Requirements

High school diploma or GED.
Professional, vocational, or trade training.
Ability to work rotating weekends and holidays.
Ability to cover the Michigan City, Indiana, and Chesterton, Indiana, campuses.
Ability to travel up to 20%.

Responsibilities

Interview patients and families to obtain registration information.
Enter accurate patient registration data, including name, gender, and date of birth, while avoiding duplication of existing medical records.
Enter insurance policy and group numbers, addresses, telephone numbers, patient billing data, and clinical data.
Identify patient liabilities and obtain pre-service payments.
Counsel patients on payer financial waivers and process copayment collections.
Identify copayment and fiscal procedures related to registration.
Complete computer and telephone preregistrations to maintain patient flow.
Coordinate Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments.
Distribute required information to patients or their representatives and ensure patient information meets quality and regulatory standards, including HIPAA.