Patient Access Representative I (1.0 Evenings)

Franciscan Alliance • Michigan City, IN

2d • Onsite

About The Position

The Patient Access Representative I performs preregistration and registration, patient financial counseling, and collection of patient liabilities such as co-payments. The role works with medical staff and revenue cycle, nursing, and ancillary departments to coordinate Patient Access functions and support smooth service delivery. It collects demographic and financial information required to generate medical records for services performed at Franciscan Alliance, distributes required information to patients or their representatives, and ensures patient information meets quality and regulatory standards, including HIPAA guidelines. The representative compassionately discusses patients’ responsibilities for co-payments, prepayments, and outstanding balances.

This is a full-time evening position from 2:30 p.m. to 11:00 p.m. The employee must be able to work rotating weekends and holidays and cover the Michigan City and Chesterton, Indiana campuses. Travel of up to 20% is required.

Requirements

• High school diploma or GED.
• Professional, vocational, or trade training.
• Ability to work rotating weekends and holidays.
• Ability to cover the Michigan City and Chesterton, Indiana campuses.
• Ability to travel up to 20%.

Responsibilities

• Interview patients and families to obtain registration information and enter accurate information, including patient name, gender, and date of birth, while avoiding duplication of an existing medical record.
• Enter insurance policy and group numbers, addresses, telephone numbers, patient billing data, and clinical data.
• Identify patient liabilities and obtain pre-service payments.
• Counsel patients on payer financial waivers and process co-payment collections.
• Follow co-payment and fiscal procedures related to registration.
• Complete computer and telephone preregistrations to maintain patient flow.
• Coordinate Patient Access functions with medical staff and revenue cycle, nursing, and ancillary departments.
• Distribute required information to patients or their representatives and ensure patient information meets quality, regulatory, and HIPAA standards.

Benefits

• Franciscan provides eligible employees with comprehensive benefit offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED