Patient Access Rep I-2, 1.0, Days

Franciscan Alliance, Inc.•Lafayette, IN

3d•Onsite

About The Position

The Patient Access Rep I performs tasks related to preregistration, registration, patient financial counseling, and collection of patient liabilities, including co-payments. The role works with medical staff, revenue cycle, nursing, and ancillary departments to coordinate Patient Access functions and support smooth delivery of services. The representative collects demographic and financial information needed to generate medical records for services performed at Franciscan Alliance, distributes information to patients or their representatives, and ensures patient information meets quality and regulatory standards, including HIPAA guidelines. The position requires compassionate conversations with patients about co-payments, prepayments, and outstanding balances. This is a full-time, day-shift position at Franciscan Health Lafayette East Campus in Lafayette, Indiana. Travel is never or rarely required.

Requirements

High school diploma or GED.
Professional, vocational, or trade training.

Nice To Haves

Associate's degree.

Responsibilities

Interview patients and families to obtain registration information and enter accurate data, including patient name, gender, and date of birth, while avoiding duplication of existing medical records.
Enter insurance policy and group numbers, addresses, telephone numbers, patient billing data, and clinical data.
Identify patient liabilities and obtain pre-service payments.
Counsel patients on payer financial waivers and process co-payment collections.
Identify co-payment procedures and fiscal procedures related to registration.
Complete computer and telephone preregistrations to maintain patient flow.
Coordinate Patient Access functions with medical staff, revenue cycle departments, nursing departments, and ancillary departments.
Distribute information to patients or their representatives and ensure patient information meets quality and regulatory standards, including HIPAA guidelines.