Patient Access Rep I-2, 1.0, Days

Franciscan Alliance•Lafayette, IN

2d•Onsite

About The Position

The Patient Access Rep I performs preregistration, registration, patient financial counseling, and collection of patient liabilities, including copayments. The role coordinates Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments to support smooth service delivery. It collects demographic and financial information needed to generate medical records, distributes information to patients or their representatives and other information required by federal and state guidelines, and ensures patient information meets quality and regulatory standards, including HIPAA guidelines. The position requires compassionate conversations with patients about copayments, prepayments, and outstanding balances. This is a full-time, day-shift position at Franciscan Health Lafayette East Campus in Lafayette, Indiana. Travel is required never or rarely. Franciscan Health describes itself as one of the largest Catholic health care systems in the Midwest, with 11 ministries and access points across Indiana and Illinois, and says it hires coworkers to provide compassionate, comprehensive care to patients and communities.

Requirements

High school diploma or GED.
Professional, vocational, or trade training.

Nice To Haves

Associate's degree.

Responsibilities

Interview patients and families to obtain registration information and enter accurate information, including patient name, gender, and date of birth, while avoiding duplication of an existing medical record.
Enter insurance policy and group numbers, addresses, telephone numbers, patient billing data, and clinical data.
Identify patient liabilities and obtain pre-service payments.
Counsel patients on payer financial waivers and process copayment collections.
Identify copayment procedures and fiscal procedures related to registration.
Complete computer and telephone preregistrations to maintain patient flow.
Distribute information to patients or their representatives and ensure patient information meets applicable quality, regulatory, and HIPAA standards.
Coordinate Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments.