Patient Access Rep I, 0.6, Evenings

Franciscan Alliance•Lafayette, IN

2d•Onsite

About The Position

The Patient Access Rep I performs preregistration, registration, patient financial counseling, and collection of patient liabilities, including co-payments. The role coordinates Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments to support smooth delivery of services. It gathers demographic and financial information needed to generate medical records for services performed at Franciscan Alliance and distributes information to patients or their representatives, along with information required by federal and state guidelines. The role ensures patient information meets quality and regulatory standards, particularly HIPAA guidelines, and compassionately discusses patients’ responsibilities for copayments, prepayments, and outstanding balances.

Requirements

High school diploma or GED required.
Professional/vocational/trade training required.
Compassionately engage patients in conversations about copayments, prepayments, and outstanding balances.

Nice To Haves

Associate's degree preferred.

Responsibilities

Interview patients and families to obtain registration information and enter accurate data, including patient name, gender, and date of birth, while avoiding duplication of existing medical records.
Enter insurance policy and group numbers, addresses, telephone numbers, patient billing data, and clinical data.
Identify patient liabilities and obtain pre-service payments.
Counsel patients on payer financial waivers and process copayment collections.
Identify copayment procedures and fiscal procedures related to registration.
Complete computer and telephone preregistrations to maintain patient flow.
Coordinate Patient Access functions with medical staff, revenue cycle departments, nursing departments, and ancillary departments.
Distribute information to patients or their representatives and ensure patient information meets applicable quality, regulatory, and HIPAA standards.