Patient Access Representative I, 0.6, Days

Franciscan Alliance, Inc.•Lafayette, IN

5d•Onsite

About The Position

The Patient Access Representative I performs preregistration, registration, patient financial counseling, and collection of patient liabilities, including co-payments. The role coordinates Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments to support smooth delivery of services. It collects demographic and financial information needed to generate medical records, distributes required information to patients or their representatives, and helps ensure patient information meets quality and regulatory standards, including HIPAA. The role requires compassionate conversations with patients about copayments, prepayments, and outstanding balances. The position interviews patients and families to obtain registration information, enters accurate data without duplicating existing medical records, and completes computer and telephone preregistrations to maintain patient flow. It also identifies patient liabilities, obtains pre-service payments, counsels patients on payer financial waivers, and processes copayment collections.

Requirements

High school diploma or GED required.
Professional, vocational, or trade training required.

Nice To Haves

Associate's degree preferred.

Responsibilities

Interview patients and families to obtain registration and preregistration information.
Enter accurate patient demographic information, including name, gender, and date of birth, while avoiding duplication of existing medical records.
Enter insurance policy and group numbers, addresses, telephone numbers, billing data, and clinical data.
Identify patient liabilities and obtain pre-service payments.
Counsel patients on payer financial waivers and discuss copayments, prepayments, and outstanding balances compassionately.
Process copayment collections.
Identify copayment and fiscal procedures related to registration.
Complete computer and telephone preregistrations to maintain patient flow.
Coordinate Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments.
Distribute required information to patients or their representatives and ensure patient information meets quality and regulatory standards, including HIPAA.