Optician Jobs

About The Position

Requirements

• High school diploma or GED.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.
• Ability to utilize office equipment.

Nice To Haves

• ABO/NCLE certification is preferred but not required.
• At least one year of experience working as an Optician is strongly preferred.
• Experience with HIPAA requirements is preferred.
• PC skills including Microsoft Office, Windows, and word processing.
• Sales experience is preferred.

Responsibilities

• Provide each patient with an extraordinary experience and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, establish rapport, ask about lifestyle and visual needs, and recommend appropriate frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lenses and frames.
• Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Help patients select frames, lens types, and treatments such as tints and coatings based on their needs and facial measurements.
• Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
• Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists; enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to patient charts.
• Follow up on pending orders, verify they meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and asking for patient feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Use optical tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers.
• Communicate regularly with technicians and managers to share patient information or obtain order status.
• Inspect finished products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, the workbench, and office areas to maintain the practice's cleanliness and visual appeal.
• Analyze product issues and accurately answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays