Vision Team Member - Training Provided!

Eye Care Partners•Eureka, MO

4d•Onsite

About The Position

Clarkson Eyecare, part of EyeCare Partners, is hiring an Optical Technician to support patients’ medical needs and provide a world-class Total Patient Experience while maximizing retail sales. The role connects patients’ needs with the goods and services offered by the practice. Training is provided, and prior eyecare or medical experience is not required. The Optical Technician is trained to dispense and fit glasses and contact lenses using prescriptions from optometrists and ophthalmologists. This is a full-time position in Eureka, Missouri. The office is open Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 8 a.m. to 1 p.m. Employees need open availability to work shifts within those hours and may occasionally need to work earlier or later.

Requirements

Strong communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Comply with HIPAA requirements regarding protected health information.
Favorable background check as required by the state.
Provide proof of identity and authorization to work in the United States.
High school diploma or GED.
At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to perform the stated physical activities, including lifting, carrying, pushing, and pulling items up to 25 pounds; strong fine motor skills and full use of hands; and visual and auditory acuity.

Nice To Haves

Previous medical office experience.
Previous ophthalmic experience.
Current ABO/ABOC and NCLE certifications, or the ability to obtain them within the first two years of employment.

Responsibilities

Build relationships with patients and deliver the Total Patient Experience while providing medical support.
Determine patients’ wants and needs and recommend or sell products and services to exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto-lensometers and manual lensometers.
Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
Accurately collect optical measurements, including bridge, eye size, temple length, segment height, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders, repair and adjust frames, and dispense glasses and contact lens orders in E360.
Follow job aids and policies.
Clean, organize, stock, and present frame areas, and follow protocols to maintain accurate frame inventory.
Perform general office duties and cleaning as assigned by the manager.
Assist with other duties in the office as needed.