Vision Team Member - Willing to Train!
About The Position
An Optical Technician provides a world-class Total Patient Experience by maximizing retail sales while supporting patients’ medical needs. The role involves dispensing and fitting glasses and contact lenses based on prescriptions written by Optometrists and Ophthalmologists, and connecting patient needs with the goods and services offered. The team member helps patients choose frames and lenses, takes optical measurements, dispenses orders, and repairs and adjusts frames. The position also supports inventory accuracy, maintains clean and organized frame displays, follows office policies and job aids, and assists with general office duties as assigned. This is a full-time position with open availability to work shifts during the office’s operating hours: Monday through Friday, 8 a.m.–6 p.m., and Saturday, 8 a.m.–1 p.m. Some earlier or later work may be needed.
Requirements
- Strong communication, interpersonal, and negotiation skills.
- Ability to read, analyze, and interpret insurance forms.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees.
- Comply with HIPAA requirements for protected health information.
- Favorable result on a background check as required by the state.
- Provide proof of identity and authorization to work in the United States.
- High school diploma or GED.
- At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Ability to meet the role’s physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds; fine motor skills and full use of hands; and visual and auditory acuity.
Nice To Haves
- Previous medical office experience.
- Previous ophthalmic experience.
- Current ABO/ABOC and NCLE certifications, or ability to obtain them within the first two years of employment.
Responsibilities
- Build relationships with patients and deliver the Total Patient Experience while providing medical support.
- Determine patients’ wants and needs and sell products and services to exceed their expectations.
- Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
- Operate auto and manual lensometers.
- Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
- Accurately collect optical measurements, including bridge, eye size, temple length, segment heights, vertex distance, pupillary distance, and pantoscopic tilt.
- Dispense patient orders and repair and adjust frames.
- Dispense glasses and contact lens orders in E360.
- Follow job aids, policies, and protocols.
- Maintain frame standards by cleaning and organizing fully stocked, well-presented areas.
- Follow protocols to keep frame inventory accurate.
- Perform general office duties and cleaning as assigned by the manager.
- Assist with other office duties as needed.
Benefits
- Medical, vision, dental, and life insurance
- 401(k) with employer matching
- Paid time off
- Paid holidays
- Paid maternity leave
- Competitive base pay
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
