Vision Team Member - Willing to Train!

Eye Care Partners•Clayton, MO

1d•Onsite

About The Position

The Optical Technician (Optician) delivers a world-class Total Patient Experience by building relationships, supporting patients’ medical needs, and maximizing retail sales. The role involves dispensing and fitting glasses and contact lenses based on prescriptions from optometrists and ophthalmologists, and connecting patients with suitable products and services. This team member helps patients choose frames and lenses, takes and records optical measurements, operates lens-measuring equipment, dispenses orders, and repairs or adjusts frames. The position also includes maintaining frame inventory and presentation, following office policies and protocols, completing general office duties, and assisting with other office needs. This is a full-time role in Clayton, Missouri. The office is open Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 8 a.m. to 1 p.m. Team members must have open availability for shifts during these hours and may occasionally need to work earlier or later.

Requirements

High school diploma or GED.
At least one year in a role interacting with customers or patients, or an equivalent combination of education and experience.
Communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Compliance with HIPAA requirements and applicable privacy policies and procedures.
Favorable background check as required by the state.
Proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to perform the physical activities described for the role, including lifting, carrying, pushing, and pulling items up to 25 pounds; strong fine motor skills and full use of hands; and visual and auditory acuity.
Open availability to work shifts within the office’s stated operating hours.

Nice To Haves

Previous medical office experience.
Previous ophthalmic experience.
Current ABO/ABOC and NCLE certifications, or the ability to obtain them within the first two years of employment.

Responsibilities

Deliver the Total Patient Experience by building relationships with patients and providing medical support.
Determine patients’ wants and needs and recommend and sell products and services to exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto-lensometers and manual lensometers.
Educate patients about and recommend lenses, lens coatings, and frames suited to their needs.
Accurately collect optical measurements, including bridge, eye size, temple length, segment heights, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders and repair and adjust frames.
Dispense all glasses and contact lens orders in E360.
Follow job aids and policies.
Clean and organize frames and maintain fully stocked, well-presented frame areas.
Follow protocols to keep frame inventory accurate.
Complete general office duties and cleaning assigned by the manager.
Assist with other office duties as needed.