Vision Team Member - Training Provided!
About The Position
The Optical Technician (Optician) delivers a high-quality Total Patient Experience by supporting patients’ medical needs and maximizing retail sales. The role involves dispensing and fitting glasses and contact lenses based on prescriptions from optometrists and ophthalmologists, connecting patients with appropriate products and services, and helping patients select frames and lenses. Medical or eyecare experience is not required because training is provided. This is a full-time position with open availability for shifts during the office’s Monday–Friday hours of 8 a.m.–7 p.m. and Saturday hours of 8 a.m.–1 p.m. Employees will not work all of these hours, but may need to work earlier or later as needed. The position is located in Eureka, Missouri, with Clarkson Eyecare.
Requirements
- High school diploma or GED.
- At least one year in a role interacting with customers or patients, or an equivalent combination of education and experience.
- Communication, interpersonal, and negotiation skills.
- Ability to read, analyze, and interpret insurance forms.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence and speak effectively to groups of customers or employees.
- Compliance with HIPAA requirements and the organization’s privacy policies and procedures.
- Favorable background check as required by the state.
- Proof of identity and authorization to work in the United States.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Ability to meet the role’s physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds; frequent walking and regular bending, stooping, and reaching; fine motor skills and full use of hands; and visual and auditory acuity.
Nice To Haves
- Previous medical office experience.
- Previous ophthalmic experience.
- Current ABO/ABOC and NCLE certifications, or the ability to obtain them within the first two years of employment.
Responsibilities
- Build relationships with patients and provide medical support while delivering the Total Patient Experience.
- Determine patients’ wants and needs and recommend and sell products and services to meet or exceed their expectations.
- Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
- Operate auto-lensometers and manual lensometers.
- Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
- Accurately collect optical measurements, including bridge, eye size, temple length, segment heights, vertex distance, pupillary distance, and pantoscopic tilt.
- Dispense patient orders and repair or adjust frames.
- Dispense glasses and contact lens orders in E360.
- Follow job aids, policies, and applicable protocols.
- Maintain clean, organized, fully stocked, and well-presented frame areas.
- Maintain accurate frame inventory.
- Perform general office duties and cleaning assigned by the manager.
- Assist with other office duties as needed.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) with employer matching
- Paid time off
- Paid holidays
- Paid maternity leave
- Competitive base pay
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
