Retail Licensed Optician

Visionworks • Slingerlands, NY

5d • $25 - $37 • Onsite

About The Position

The Retail Licensed Optician assists customers with frame selection, fitting, and dispensing. The role uses technical information to interpret prescriptions and help customers select optical products and services. It provides accurate information about frames, lenses, services, and applicable third-party insurance benefits and charges; makes lens recommendations based on customer needs; and ensures accuracy in prescriptions, measurements, orders, pricing, fitting, and adjustments.

The position requires maintaining applicable state licensure, a clean and orderly dispensing area and facility, and compliance with company privacy, security, hygiene, and social-distancing procedures. The associate may provide guidance to Apprentice Opticians, participates in required training and education, and takes on additional responsibilities as business needs require. This is an onsite role involving regular, predictable onsite work and interaction with customers, doctors, and associates.

Requirements

• High school diploma or equivalent.
• Must have and maintain applicable state licensure for ophthalmic dispensing.
• Knowledge and demonstrated ability in explaining optical products and services, analyzing and interpreting optical prescriptions, and fitting and dispensing eyewear.
• Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group settings.
• Ability to calculate discounts, interest, and percentages and apply basic algebra and geometry.
• Ability to follow written, oral, or diagrammed instructions and resolve problems involving several concrete variables in standardized situations.
• Basic computer literacy.
• Strong communication skills and a desire to work with the public.
• Outgoing, positive, professional personality and appearance.
• Ability to work independently and as part of a team, interact well with the Doctor and associates, perform multiple tasks simultaneously, and adapt to change.
• Ability to work onsite and participate in regular, predictable onsite meetings and collaborate with team members, clients, and customers.
• Ability to stand, use hands and fingers to handle, feel, pick, or pinch, and talk or hear for most of the time; occasionally walk and reach; and frequently lift or move up to 20 pounds.
• Required visual abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

• Assist customers with frame and lens selection while following social-distancing requirements.
• Follow social-distancing, cleaning, and hygiene protocols, including frequent handwashing and appropriate cough and sneeze practices.
• Provide accurate information about frames, lens selections, and other services.
• Explain third-party insurance benefits accurately and inform customers of charges not covered by their coverage.
• Use the SERVE sales process and available demonstration tools to identify customer needs and recommend appropriate lenses.
• Analyze and interpret prescriptions, communicating with the Lab and Optometrist as needed to verify accuracy.
• Sell, fit, and dispense frames and accessories using accurate measurements, product verification, and adjustments in accordance with the Eyewear Presentation.
• Maintain a clean and orderly dispensing area and keep equipment, workstations, and the facility clean daily.
• Ensure accurate customer pricing.
• Maintain licensure requirements under applicable state guidelines.
• Where applicable, provide feedback and guidance to Apprentice Opticians.
• Follow privacy, confidentiality, proprietary-information, HIPAA, and data-security policies and procedures.
• Participate in training and educational activities required to meet departmental goals and maintain professional or organizational requirements.
• Complete additional responsibilities as assigned in response to changing business needs.

Benefits

• Competitive pay and benefits are noted for the union position; specific terms are set forth in the collective bargaining agreement.
• Incentive pay, wage upgrades, and overtime opportunities are available.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED