Retail Licensed Optician

Visionworks•Slingerlands, NY

2d•Onsite

About The Position

The Retail Licensed Optician assists customers with selecting, fitting, and dispensing frames and optical products. The role uses technical knowledge to interpret prescriptions and recommend products and services that meet customer needs. The optician provides product and third-party insurance information, takes accurate measurements, verifies orders, adjusts optical products, and maintains accurate customer pricing. The position requires applicable state licensure for ophthalmic dispensing and compliance with privacy, security, cleanliness, and social-distancing practices. It is an onsite, full-time role with a stated pay range of $24.50 to $36.75 per hour, plus potential incentive pay, wage upgrades, and overtime opportunities. The position may provide feedback and guidance to Apprentice Opticians where applicable.

Requirements

High school diploma or equivalent.
Maintain applicable state licensure for ophthalmic dispensing.
Knowledge and demonstrated ability in explaining optical products and services, analyzing and interpreting optical prescriptions, and fitting and dispensing eyewear.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations with customers, clients, and associates.
Ability to calculate figures and amounts such as discounts, interest, and percentages, and apply basic algebra and geometry.
Ability to follow written, oral, or diagrammed instructions using common-sense understanding and to address problems involving several concrete variables in standardized situations.
Basic computer literacy.
Strong communication skills and a desire to work with the public.
Outgoing, positive, professional personality and appearance.
Ability to work independently and as part of a team, interact well with the Doctor and other associates, perform multiple tasks, and adapt to change.
Ability to work onsite and participate in regular, predictable onsite meetings.
Ability to initiate interaction, coordination, and collaboration with team members, clients, and customers.
Ability to stand and use hands and fingers to handle, feel, pick, or pinch, and to talk or hear for most of the time; occasionally walk and reach with hands and arms; and frequently lift or move up to 20 pounds.
Vision capabilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.

Responsibilities

Assist customers with frame and lens selection while meeting social-distancing requirements.
Follow social-distancing, cleaning, and hygiene protocols, including frequent handwashing and appropriate coughing and sneezing practices.
Provide accurate information about frames, lens selections, and other services.
Explain third-party insurance benefits and any additional charges not covered by a customer's insurance.
Use the SERVE sales process and available demonstration tools to identify customer needs and recommend appropriate lenses.
Analyze and interpret prescriptions, communicating with the Lab and Optometrist as needed to ensure accuracy.
Sell, fit, and dispense frames and accessories using accurate measurements, product verification, and adjustments in accordance with the Eyewear Presentation.
Maintain a clean and orderly dispensing area and keep equipment, workstations, and the facility clean daily.
Ensure customer pricing is accurate.
Maintain applicable license requirements under state guidelines.
Provide feedback and guidance to Apprentice Opticians where applicable.
Follow privacy and confidentiality policies and procedures, including HIPAA, and comply with company data-security guidelines.
Participate in required training and educational activities, including those necessary to meet departmental goals and maintain professional affiliations or organizational requirements.
Complete additional responsibilities as assigned in response to changing business needs.