Licensed Optician

EssilorLuxottica Group • Freehold Township, NJ

8d • $25 - $39

About The Position

The Licensed Optician delivers LensCrafters’ brand value proposition and helps establish the company as the premier destination for vision needs in the community. The role creates value for customers by providing exceptional service and high-quality, precisely crafted eyewear that exceeds customer expectations. The optician welcomes customers, takes and records measurements, custom-fits and adjusts eyewear, places prescriptions in lenses, and ensures finished eyewear meets quality standards and customer needs. The position also supports customers and colleagues with complex products and prescriptions, applies strong optical and product knowledge, and uses technology accurately in a busy retail environment. The Licensed Optician contributes to store results, appearance, safety, and adherence to company policies and procedures.

Requirements

• High school graduate or equivalent.
• State licensure.
• Optical dispensing experience.
• Strong customer service skills, including communication, listening, and teamwork.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills and ability to use and carry an iPad or tablet.
• Familiarity with point-of-sale systems, computers, and calculators.
• Willingness to embrace new technology and change.

Nice To Haves

• Previous customer service and retail experience.

Responsibilities

• Welcome customers and set expectations.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Serve as a leader in optical acumen.
• Take and record measurements, adjust and fit eyewear accurately, and ensure finished eyewear meets standards and customer needs.
• Assist the team with complex product needs and prescriptions.
• Use technology and appropriate tools accurately despite time pressure and customer volume, applying exceptional product knowledge.
• Proactively investigate the root causes of issues, find solutions, and ensure customer expectations are exceeded.
• Multi-task, prioritize, and manage competing priorities.
• Strive to achieve Brand KPIs and competencies.
• Help keep the store clean, attractive, and organized.
• Inform management of safety opportunities and demonstrate safe work practices.
• Pursue continual learning and improvement while working resourcefully and toward results.
• Follow company policies and procedures, including those for discounts, promotions, and inventory management.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Employee discounts
• Potential competitive bonus and/or commission plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED