Licensed Optician

Luxottica of America, Inc.•Westfield, NJ

About The Position

Vision Associates, part of EssilorLuxottica, seeks a Licensed Optician to provide excellent patient experiences by helping patients select eyewear, taking accurate measurements, placing orders, and fitting eyewear to meet their needs. The role supports the practice as a premier destination for vision care in the community. The Optician provides optical expertise to patients and peers, collaborates with doctors and practice staff, and helps resolve patient concerns. The position also involves operating the point-of-sale system, maintaining the dispensary, protecting company assets, following company policies, and supporting business needs. Weekend and evening work may be required depending on location.

Requirements

High school graduate or equivalent.
Active state optical licensure, which must be maintained.
Strong customer service skills, including communication, listening, and teamwork.
Strong basic math skills.
Sales skills.
Willingness to embrace new technology and change.

Nice To Haves

Familiarity with point-of-sale technology, patient record systems, and other software applications.

Responsibilities

Custom-fit glasses and precisely place prescriptions in lenses.
Serve as an optical resource and leader for peers, including helping with complex product needs and prescriptions.
Take and record measurements, adjust and fit eyewear, and ensure finished eyewear meets standards and patient requirements.
Explore patients’ needs and priorities through open-ended questions.
Anticipate and resolve patient issues, seek underlying causes, develop lasting solutions, and partner with management as needed.
Manage multiple tasks and competing priorities effectively.
Operate the point-of-sale system and enter patient information accurately.
Commit to delivery dates and times, seek feedback, and ask for referrals.
Take ownership of individual and team goals and results.
Present, celebrate, and educate patients at the time of eyewear dispense.
Maintain a clean, attractive, and organized dispensary; secure and protect company assets.
Collaborate daily with doctors and practice staff to support patient care.
Inform management of safety opportunities and demonstrate safe work practices.
Follow company policies and procedures, including those for discounts, promotions, inventory, attendance, timekeeping, and dress code.
Work weekends and evenings as required by business needs, which vary by location.
Foster positive working relationships with the practice and promptly communicate concerns to the Manager.
Perform other duties assigned by the Manager or required by business needs.