Licensed Optician

Stanton Optical•Ft. Lauderdale, FL

2d•Onsite

About The Position

Stanton Optical’s Licensed Opticians create a superior customer experience by educating patients, facilitating the eyewear dispensing process, and matching patient needs with the company’s products and services. The role combines customer care, issue resolution, and support for sales. Opticians help make eye care easy by recommending suitable products and services, helping customers choose options that fit their budgets and eye-care needs, and addressing prescription-related concerns. The position also involves measuring, fitting, and adapting lenses and frames based on written prescriptions or specifications, determining lens specifications, and making minor eyewear repairs or adjustments. Opticians help maintain store brand standards through basic housekeeping and perform other assigned duties as needed. Work hours are determined by business needs, and schedule flexibility is required. Stanton Optical is a full-service retail optical provider focused on accessible, affordable eye care and quality eyewear. The company describes its vision as modernizing the eye-care experience for all people and its mission as making eye care easy. Its stated values are Integrity, Collaboration, Accountability, Respect, and Empowerment.

Requirements

Experience delivering outstanding customer service to patients as a Licensed Optician.
Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
Ability to communicate effectively with a diverse group of people.
Valid ABO and NCLE credentials and/or a license in the applicable state.
High school diploma or equivalent.
Passion for outstanding customer and patient care and willingness to share that passion with others.
Interest in learning, embracing, and fostering innovation among the team.
Ability to promote high work standards and empower others to take an entrepreneurial approach.
Schedule flexibility; work hours are determined by business needs.
Knowledge of MS Word, Google Docs, or similar tools.

Responsibilities

Greet patients and customers entering the store and identify their needs to provide an easy, memorable experience.
Recommend available products and services.
Meet sales goals established by management while following company and local policies and procedures.
Help patients and customers choose products and services suited to their budgets and eye-care needs.
Identify and troubleshoot prescription-related problems, resolve customer complaints, de-escalate dissatisfied patients, and provide solutions.
Measure, fit, and adapt lenses and frames according to written prescriptions or specifications; determine lens specifications and make minor eyewear repairs or adjustments.
Perform basic housekeeping as needed to maintain brand standards.
Perform other duties as assigned and required.