Optician

AEG Vision • Pleasant Hills, PA

4d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role helps patients select eyewear and accessories suited to their prescriptions, lifestyles, and personal styles, while ensuring proper frame fit, accurate measurements, and correct lens dispensing. The Optician combines technical expertise with customer service to support quality, patient satisfaction, trust, and repeat business.

The position includes receiving patient handoffs from technicians or doctors, establishing rapport, identifying visual needs, and recommending appropriate frames, lenses, treatments, and specialty products. It also involves interpreting prescriptions, entering information and documentation into the Electronic Health Record (EHR) and ALE system, managing and following up on orders, dispensing and adjusting eyewear, and answering questions about products, insurance, warranties, services, and pricing. The Optician maintains product knowledge, communicates with patients and colleagues about orders, and keeps the practice’s work areas and displays clean and organized.

Requirements

• High school diploma or GED.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification is preferred but not required.
• At least one year of experience working as an Optician is strongly preferred.
• Experience with HIPAA requirements is preferred.
• Sales experience is preferred.

Responsibilities

• Deliver an extraordinary experience to each patient and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, build rapport, ask lifestyle questions, identify visual needs, and recommend suitable frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order status updates, resolve order issues, and escalate issues to management.
• Assist patients in selecting frames, lens types, and lens treatments, including tints and coatings, based on their needs and facial measurements.
• Educate patients about eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
• Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to the patient’s chart.
• Follow up on pending orders, verify they meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking and adjusting fit, and asking patients for feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Communicate regularly with technicians and managers to share patient information and obtain order status updates.
• Inspect final products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, the work bench, and office area to maintain the practice’s cleanliness and visual appeal.
• Understand product issues and analyze problems.
• Answer patient questions accurately about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED