Optician

Mann Eye•Houston, TX

18h

About The Position

The Optician provides efficient optical and customer service to patients and uses knowledge of current eyewear and contact lenses to help ensure patients are fitted with options suited to their lifestyle needs. The role includes assisting patients with eyewear and contact lens choices, processing orders and payments, checking prescriptions and measurements, dispensing and adjusting eyewear, and handling vision plan claims and benefits. The Optician also maintains an organized and clean work area, follows applicable safety and privacy guidelines, and contributes to a positive team environment. Duties may change and the employee should be able to perform assigned tasks.

Requirements

High school diploma or equivalent.
Two years of optician experience.
Excellent interpersonal communication and customer service skills.
Ability to interact with patients, doctors, co-workers, and management in a team-oriented environment.
Excellent sales skills.
Knowledge of optical software and Windows-based operating systems.

Nice To Haves

ABO certification is preferred.

Responsibilities

Greet patients and provide excellent customer service.
Promote the sale of quality eyewear to patients.
Explain limitations and recommendations for eyewear and contact lenses.
Input orders according to standard operating procedures in Optical Management.
Process and collect payments according to policy.
Check work-in-progress status twice weekly to help ensure timely delivery to patients.
Use a manual lensometer.
Verify and receive jobs upon arrival, ensuring prescriptions and measurements are accurate.
Review the Accounts Receivable Insurance Balance report bi-weekly for proper reimbursement.
Notify patients when eyewear or contact lens orders are ready for pickup.
Dispense glasses and perform adjustments or minor eyewear repairs.
Educate patients about lenses and available options.
Troubleshoot patient issues with eyewear.
Understand current refund, remake, and frame replacement policies.
Stay up to date on current patient promotions.
Verify vision plans and explain benefits to patients.
File vision plan claims as required.
Order lenses and contact lenses through vendor portals.
Verify patient records and contact information during each interaction.
Maintain the appearance, organization, and cleanliness of the work area, optical displays, sales floor, and back work area.
Follow OSHA, ANSI standards, and HIPAA guidelines.
Maintain a positive work environment with all staff.
Perform assigned duties, which may change.