Optician

EssilorLuxottica Group•Chesterfield, MO

About The Position

The Optician creates exceptional value for customers by ensuring they are delighted through the selling model, while developing the optical skills of others and fostering an effective learning environment. The role provides customer service and optical expertise, supports problem-solving, and uses technology to enhance patient, customer, and associate experiences. The Optician serves as a technical resource and role model, helps achieve personal and store results, and upholds optical standards, customer requirements, and brand priorities. The position includes assisting customers with eyewear selection and care, taking and recording measurements, adjusting and fitting eyewear, ensuring finished eyewear meets required standards, and educating customers about guarantees and services. It also involves accurate point-of-sale and prescription data entry, handling payments when required, maintaining store displays, and supporting a safe working environment, including wearing required personal protective equipment in the lab.

Requirements

State licensure, if applicable, and/or ABO Certification in non-licensed states.
High school diploma or equivalent.
Knowledge of current optical theory and merchandise.
Knowledge of current store merchandise assortment and inventory management systems.
Strong communication and listening skills.
Awareness of current fashion trends.
Sales skills and ability to use and carry an iPad or tablet.
Comfort using technology to engage patients, customers, and associates.

Nice To Haves

Actively studying for certification.
Optical dispensing experience.
Previous customer service and retail experience.

Responsibilities

Provide unsurpassed customer service and support the sales and service process.
Support problem-solving and troubleshooting, identify underlying causes of recurring issues, and work toward long-term solutions.
Use technology to support experiences for patients, customers, and associates.
Serve as a customer-service leader and center of excellence in the location.
Show patience and courtesy, find answers to unfamiliar questions, and assist coworkers with questions or problems.
Provide optical expertise and serve as a technical resource and role model for associates.
Educate customers about guarantees and services, including eyewear care tips, complimentary adjustments, and follow-up services.
Take and record measurements and adjust or fit eyewear carefully and accurately.
Ensure finished eyewear meets optical standards and customer requirements or requests.
Take ownership of personal and store results and support brand priorities.
Accurately enter customer and prescription information at the point-of-sale terminal.
When required, operate the point-of-sale system, collect payment, follow company security procedures, and provide correct change for transactions involving credit cards, discounts, insurance, or coupons.
Show customers where to pick up their glasses when they return to the store.
Maintain the store’s appearance and ensure visual displays follow company planograms.
Maintain a safe working environment, report potential safety concerns to management, and follow safe work practices, including wearing personal protective equipment in the lab.