Optician

AEG Vision • Saint Peters, MO

2d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role helps patients select eyewear and accessories suited to their prescriptions, lifestyle, and personal style, while ensuring proper frame fit, accurate measurements, and correct lens dispensing. The Optician combines technical expertise with customer service to support patient satisfaction, trust, and repeat business.

The role involves recommending appropriate frames, lenses, treatments, and specialty products; explaining insurance, warranties, care, and product options; entering prescription and documentation details in the Electronic Health Record (EHR) and ALE system; tracking orders and keeping patients informed; and inspecting, fitting, adjusting, and dispensing eyewear. The Optician also maintains product knowledge, communicates with technicians and managers, and keeps the practice’s displays and work areas clean and organized.

Requirements

• High school diploma or GED.
• Strongly preferred: at least one year of experience working as an Optician.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification is preferred but not required.
• Experience with HIPAA requirements is preferred.
• Sales experience is preferred.
• At least one year of experience working as an Optician is strongly preferred.

Responsibilities

• Deliver an excellent patient experience and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, build rapport, ask lifestyle questions, and recommend appropriate frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order updates, resolve order issues, and escalate issues to management.
• Assist patients with frame, lens, and lens-treatment selection based on their needs and facial measurements.
• Educate patients on eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
• Understand medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to the patient’s chart.
• Follow up on pending orders, verify that orders meet timing guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking and adjusting fit as needed, and asking patients for feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Use optical tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers.
• Communicate regularly with technicians and managers about patient information and order status.
• Inspect finished eyewear for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, the work bench, and office area.
• Analyze product issues and answer patient questions accurately about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED