Optician

AEG Vision • Carroll Township, PA

11d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role helps patients select eyewear and accessories suited to their prescriptions, lifestyles, and personal styles, while ensuring proper frame fit, accurate measurements, and correct lens dispensing. The Optician combines technical expertise with customer service to support patient satisfaction, trust, and repeat business.

The Optician receives patient handoffs from technicians or doctors, identifies patients’ visual needs, and recommends appropriate frames, lenses, treatments, and specialty products. The role also interprets prescriptions, enters information and documentation in the EHR and ALE system, monitors orders, communicates updates to patients, and dispenses, inspects, adjusts, and repairs eyewear. Other work includes educating patients about eyewear and contact lens care, insurance, warranties, and coverage; coordinating with colleagues; and maintaining the cleanliness and presentation of the practice.

Requirements

• High school diploma or GED.
• Strongly preferred: at least one year of experience working as an Optician.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification is preferred but not required.
• Experience with HIPAA requirements is preferred.
• Sales experience is preferred.
• At least one year of experience working as an Optician is strongly preferred.

Responsibilities

• Deliver an extraordinary patient experience and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, build rapport, ask about patients’ lifestyles and visual needs, and recommend appropriate eyewear products.
• Keep current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Assist patients in selecting frames, lens types, and treatments such as tints and coatings based on their needs and facial measurements.
• Educate patients about eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
• Understand medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to patient charts.
• Follow up on pending orders, verify that orders meet time guidelines, inform patients of delays, and notify them when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and asking for patient feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Use tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers.
• Communicate regularly with technicians and managers to share patient information and request order-status updates.
• Inspect finished products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, workbench, and office areas, maintaining the practice’s cleanliness and visual appeal.
• Analyze product issues and accurately answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED