Optician

AEG Vision • Oakdale, MN

5d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role helps patients select eyewear and accessories suited to their prescriptions, lifestyles, and personal styles, while ensuring proper frame fit, accurate measurements, and correct lens dispensing. The position combines technical expertise with customer service to promote patient satisfaction and trust.

The Optician assists patients with frames, lenses, lens treatments, and specialty products; explains recommendations and eyewear care; interprets prescriptions; enters prescription information and documentation into the Electronic Health Record (EHR) and ALE system; tracks orders and communicates updates; and dispenses, inspects, adjusts, and repairs eyewear. The role also supports insurance and product questions, coordinates with technicians and managers, and maintains an organized, clean practice environment. Other duties may be assigned by the manager.

Requirements

• High school diploma or GED.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• PC skills, including Microsoft Office, Windows, and word processing.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification preferred, but not required.
• At least one year of experience working as an Optician strongly preferred.
• Experience with HIPAA requirements preferred.
• Sales experience preferred.

Responsibilities

• Deliver an exceptional patient experience and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, build rapport, assess visual needs through lifestyle questions, and recommend appropriate frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Assist patients in selecting frames, lens types, and lens treatments, including tints and coatings, based on patient needs and facial measurements.
• Educate patients on eyeglass and contact lens care, maintenance, warranties, protection plans, and replacement options.
• Understand medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to patient charts.
• Follow up on pending orders, verify that orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and requesting patient feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Use opticianry tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers.
• Communicate regularly with technicians and managers about patient information and order status.
• Inspect final products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, the workbench, and office areas to maintain cleanliness and visual appeal.
• Analyze product issues and accurately answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED