Optician

AEG Vision • Wexford, PA

7d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role assists patients with selecting eyewear and accessories that fit their prescription, lifestyle, and personal style, while ensuring proper frame fit, accurate measurements, and correct lens dispensing. Opticians combine technical expertise with customer service to promote patient satisfaction, trust, and repeat business.

The Optician receives patient handoffs from technicians or doctors, identifies patients’ visual needs, and recommends appropriate frames, lenses, treatments, and specialty products. The role interprets prescriptions, records prescription information and required documentation in the Electronic Health Record (EHR) and ALE system, and supports patients with order updates, insurance questions, product information, and eyewear care. The Optician dispenses, inspects, adjusts, and repairs eyewear, and maintains the cleanliness and presentation of the practice.

Requirements

• High school diploma or GED.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• PC skills, including Microsoft Office, Windows, and word processing.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification preferred but not required.
• At least one year of experience working as an Optician strongly preferred.
• Experience with HIPAA requirements preferred.
• Sales experience preferred.

Responsibilities

• Deliver an exceptional patient experience and explain customized recommendations for products and services.
• Receive patient handoffs from technicians or doctors, build rapport, ask lifestyle questions, and recommend suitable frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Handle patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Help patients select frames, lens types, and treatments, including tints and coatings, based on their needs and facial measurements.
• Educate patients on eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
• Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to patient charts.
• Follow up on pending orders, verify they meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking and adjusting fit as needed, and asking patients for feedback.
• Adjust and repair eyewear using appropriate tools to support visual acuity, fit, and comfort.
• Inspect final products for flaws and clean and polish lenses.
• Communicate with technicians and managers about patient information and order status.
• Keep frame boards, displays, mirrors, work benches, and office areas clean, organized, and visually appealing.
• Analyze product issues and accurately answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED