Optician

AEG Vision•Murrysville, PA

10d

About The Position

At AEG, the Optician provides expert eyewear solutions and exceptional patient care. The role helps patients select eyewear and accessories suited to their prescriptions, lifestyles, and personal style, while ensuring proper frame fit, accurate measurements, and correct lens dispensing. The Optician combines technical expertise with customer service to support patient satisfaction, trust, and repeat business. The position involves receiving patient handoffs from technicians or doctors, identifying patients’ visual needs, recommending appropriate eyewear, interpreting prescriptions, entering prescription information and documentation into the Electronic Health Record (EHR) and ALE system, and supporting patients throughout the ordering and dispensing process. The Optician also answers questions about products, pricing, insurance, warranties, and services; resolves or escalates order issues; maintains product knowledge; and keeps the practice’s displays and work areas clean and organized.

Requirements

High school diploma or GED.
Strong organizational skills and attention to detail.
Strong verbal and written communication skills.
Excellent customer service skills and a pleasant demeanor.
Manual dexterity and hand-eye coordination.
Proficiency with PC skills, including Microsoft Office, Windows, and word processing.

Nice To Haves

ABO/NCLE certification preferred but not required.
At least one year of experience working as an Optician strongly preferred.
Experience with HIPAA requirements preferred.
Sales experience preferred.

Responsibilities

Deliver an exceptional experience to each patient and explain customized recommendations for products and services.
Receive patient handoffs from technicians or doctors, build rapport, ask about lifestyle needs, and recommend suitable frames, lenses, lens treatments, and specialty products.
Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
Take and return patient calls, provide order status updates, resolve order issues, and escalate issues to management when needed.
Help patients select frames, lens types, tints, coatings, and treatments based on their needs and facial measurements.
Educate patients about eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
Maintain a thorough understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
Interpret prescriptions written by optometrists and ophthalmologists.
Enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to patient charts.
Follow up on pending orders, verify that orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and asking patients for feedback.
Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
Use optical tools to perform adjustments and repairs.
Communicate regularly with technicians and managers to share patient information and obtain order-status updates.
Inspect final products for flaws and clean and polish lenses.
Clean and organize frame boards, displays, mirrors, the workbench, and office areas to maintain the practice’s cleanliness and visual appeal.
Analyze product issues and accurately answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
Perform other duties as needed and assigned by the manager.