Licensed Optician

Stanton Optical•Aiken, SC

About The Position

Stanton Optical is seeking a Licensed Optician to help create an easy eye care experience and a superior customer experience. The role involves teaching patients, facilitating the eyewear dispensing process, understanding customer needs, resolving issues, and supporting sales by matching patients with appropriate products and services. Stanton Optical is a full-service retail optical center focused on providing quality eyewear and customer service at affordable prices. The company’s vision is to modernize the eye care experience for all people, and its mission is to make eye care easy. Its iCARE values are Integrity, Collaboration, Accountability, Respect, and Empowerment. The position requires customer service experience as a Licensed Optician, applicable credentials, schedule flexibility, and the ability to communicate and work effectively with a team. Work hours are determined by business needs. The employer is an Equal Opportunity Employer.

Requirements

Experience delivering outstanding customer service to patients as a Licensed Optician.
Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
Ability to communicate effectively with a diverse group of people.
Valid ABO and NCLE credentials and/or a license in the applicable state.
High school diploma or equivalent.
Schedule flexibility; work hours are determined by business needs.
Knowledge of MS Word, Google Docs, or similar tools.
Passion for outstanding customer and patient care.
Interest in learning, embracing, and fostering innovation among the team.
Ability to promote high work standards and empower others to have an entrepreneurial mentality.

Responsibilities

Greet patients and customers entering the store and identify their needs to provide an easy, memorable experience.
Recommend available products and services.
Meet sales goals established by management while complying with company and local policies and procedures.
Help patients and customers select products and services that suit their budgets and eye care needs.
Identify and troubleshoot prescription-related problems, resolve complaints, diffuse dissatisfied patients, and provide solutions.
Measure, fit, and adapt lenses and frames according to written optical prescriptions or specifications; determine lens specifications and make minor eyewear repairs or adjustments.
Maintain brand standards by performing basic housekeeping duties when necessary.
Perform other duties as assigned and required.