Optician

AEG Vision • Mars, PA

4d

About The Position

At AEG, an Optician provides expert eyewear solutions and exceptional patient care. The role helps patients select eyewear and accessories suited to their prescriptions, lifestyle, and personal style, combining technical expertise with customer service to ensure proper frame fit, accurate measurements, and correct lens dispensing. The position supports patient satisfaction, trust, loyalty, and repeat business by delivering a high-quality experience and explaining customized product and service recommendations.

The Optician receives patient handoffs from technicians or doctors, identifies visual needs, recommends frames, lenses, treatments, and specialty products, and assists with insurance and order questions. The role interprets prescriptions, enters prescription and supporting information into the EHR and ALE system, follows pending orders through completion, and notifies patients when eyewear is ready. It also includes inspecting, fitting, adjusting, repairing, cleaning, and dispensing eyewear; maintaining product knowledge and an organized practice environment; and communicating with technicians and managers.

Requirements

• High school diploma or GED.
• Strongly preferred: at least one year of experience working as an Optician.
• Preferred experience with HIPAA requirements.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification.
• Experience with HIPAA requirements.
• At least one year of experience working as an Optician.
• Sales experience.

Responsibilities

• Deliver an extraordinary experience to each patient and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, establish rapport, ask lifestyle questions, identify visual needs, and recommend appropriate frames, lenses, lens treatments, and specialty products.
• Keep current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Assist patients in selecting frames, lens types, and treatments, including tints and coatings, based on their needs and facial measurements.
• Educate patients on eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
• Explain insurance eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to the patient's chart.
• Follow up on pending orders, verify orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Inspect and dispense glasses, check fit, make adjustments as needed, and ask patients for feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort using appropriate tools.
• Communicate with technicians and managers about patient information and order status.
• Inspect finished products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, the workbench, and office area to maintain the practice's cleanliness and visual appeal.
• Understand product issues and analyze problems.
• Accurately answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED