Optical Sales Associate / Optician - Training Provided!
About The Position
The Optical Technician (Optician) supports patients’ medical needs while delivering a high-quality patient experience and maximizing retail sales. The role involves helping patients select and fit glasses and contacts based on prescriptions from optometrists and ophthalmologists, connecting patient needs with available products and services, and providing optical support throughout the dispensing process. Training is provided. The position is full-time. The office is open Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 8 a.m. to 1 p.m. Employees must have open availability to work any shift within those hours and may occasionally need to work earlier or later. The role is based in St. Peters.
Requirements
- High school diploma or GED.
- At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
- Communication, interpersonal, and negotiation skills.
- Ability to read, analyze, and interpret insurance forms.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
- Compliance with HIPAA requirements for protected health information.
- Favorable background check as required by the state.
- Proof of identity and authorization to work in the United States.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Ability to perform the listed physical activities, including lifting, carrying, pushing, and pulling items up to 25 pounds, and use fine motor skills and hands to grasp, write or type, and use technology.
- Visual and auditory acuity, including color and depth perception, peripheral vision, and ability to adjust focus.
Nice To Haves
- Previous medical office experience.
- Previous ophthalmic experience, strongly preferred.
- Current ABO/ABOC and NCLE certifications, or obtaining them within the first two years of employment.
Responsibilities
- Build relationships with patients and provide medical support in keeping with the Total Patient Experience.
- Determine patients’ wants and needs and recommend and sell products and services to exceed their expectations.
- Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
- Operate auto and manual lensometers.
- Educate patients about and recommend lenses, lens coatings, and frames to meet their needs.
- Take accurate optical measurements, including bridge, eye size, temple length, segment height, vertex distance, pupillary distance, and pantoscopic tilt.
- Dispense patient orders and repair or adjust frames.
- Dispense glasses and contact lens orders in E360.
- Follow job aids, policies, and protocols, including procedures for accurate frame inventory.
- Maintain clean, organized, stocked, and well-presented frame areas.
- Perform general office duties and cleaning assigned by the manager.
- Assist with other office duties as needed.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) with employer matching
- Paid time off
- Paid holidays
- Paid maternity leave
- Competitive base pay
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
