Optical Sales Associate / Optician - Training Provided!

Clarkson Eyecare•Clayton, MO

1d•Onsite

About The Position

Clarkson Eyecare is hiring an Optical Technician to deliver a world-class Total Patient Experience by maximizing retail sales while supporting patients’ medical needs. The technician is trained to dispense and fit glasses and contact lenses based on prescriptions written by optometrists and ophthalmologists, connecting patients’ needs with the products and services offered. This is a full-time position in Clayton, Missouri. The offices are open Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 8 a.m. to 1 p.m. Employees must have open availability to work any shift within those hours and may occasionally need to work earlier or later. The role includes frequent walking, sitting, and standing; regular bending, stooping, and reaching; and occasional driving or climbing. Employees must be able to handle items weighing up to 25 pounds and perform tasks requiring fine motor skills and visual and auditory acuity.

Requirements

High school diploma or GED.
At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
Communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Comply with HIPAA requirements concerning protected health information.
Favorable background check as required by state.
Proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to lift, carry, push, and pull items up to 25 pounds; strong fine motor skills and full use of hands.
Visual and auditory acuity, including color, depth, and peripheral vision and ability to adjust focus.

Nice To Haves

Previous medical office experience.
Previous ophthalmic experience.
Current ABO/ABOC and NCLE certifications; certifications may instead be obtained within the first two years of employment.

Responsibilities

Build relationships with patients and deliver the Total Patient Experience while providing medical support.
Determine patients’ wants and needs and sell products and services to exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto and manual lensometers.
Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
Accurately collect optical measurements, including bridge, eye size, temple length, segment heights, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders and repair and adjust frames.
Dispense glasses and contact lens orders in E360.
Follow job aids and policies.
Maintain clean, organized, fully stocked, and well-presented frame areas.
Follow protocols to maintain accurate frame inventory.
Perform general office duties and cleaning assigned by the manager.
Assist with other office duties as needed.