Optical Sales Associate / Optician - Training Provided!
About The Position
The Optical Technician (Optician) delivers a world-class Total Patient Experience by building relationships with patients, supporting their medical needs, and maximizing retail sales. The role involves helping patients select eyewear and contacts based on their prescriptions and preferences, dispensing and fitting orders, and providing adjustments and repairs. Training is provided. The position is full-time in the Marysville, Kansas office. The office is open Monday through Friday from 8 a.m. to 6 p.m. and Saturday from 8 a.m. to 1 p.m. Associates must have open availability for shifts within those hours and may occasionally need to work earlier or later. The role also includes maintaining frame inventory and presentation, following office policies and job aids, and performing general office duties as assigned.
Requirements
- High school diploma or GED.
- At least one year of experience interacting with customers or patients, or an equivalent combination of education and experience.
- Communication, interpersonal, and negotiation skills.
- Ability to read, analyze, and interpret insurance forms.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Favorable background check as required by the state.
- Proof of identity and authorization to work in the United States.
- Ability to meet the physical requirements of the role, including lifting, carrying, pushing, and pulling items up to 25 pounds; frequent walking; regular bending, stooping, and reaching; fine motor skills and full use of hands; and visual and auditory acuity.
- Open availability to work shifts within the office’s stated hours, with occasional earlier or later work as needed.
Nice To Haves
- Previous medical office experience preferred.
- Previous ophthalmic experience strongly preferred.
- Current ABO/ABOC and NCLE certifications preferred, or obtain them within the first two years of employment.
Responsibilities
- Build relationships with patients and provide medical support in accordance with the Total Patient Experience.
- Identify patients’ wants and needs and recommend or sell products and services that meet or exceed their expectations.
- Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
- Operate auto-lensometers and manual lensometers.
- Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
- Accurately collect optical measurements, including bridge, eye size, temple length, segment heights, vertex distance, pupillary distance, and pantoscopic tilt.
- Dispense glasses and contact lens orders in E360.
- Repair and adjust patient frames.
- Follow job aids, policies, and office protocols.
- Keep frame displays clean, organized, well-stocked, and well-presented, and maintain accurate frame inventory.
- Perform general office duties and cleaning as assigned by the manager.
- Assist with other office duties as needed.
- Comply with HIPAA requirements and applicable privacy policies and procedures.
Benefits
- Medical, vision, dental, and life insurance.
- 401(k) with employer matching.
- Paid time off.
- Paid holidays.
- Paid maternity leave.
- Competitive base pay.
- Employee discounts.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
