Optical Sales Associate / Optician - Training Provided!
About The Position
The Optical Technician (Optician) helps deliver a world-class Total Patient Experience by supporting patients’ medical needs and maximizing retail sales. The role involves dispensing and fitting glasses and contact lenses based on prescriptions from optometrists and ophthalmologists, and connecting patients’ needs with the products and services offered. Training is provided. The position is based at The Eye Doctors in Marysville, Kansas. It is full-time, with open availability required for shifts during the office’s operating hours: Monday through Friday, 8 a.m. to 6 p.m., and Saturday, 8 a.m. to 1 p.m. Employees may sometimes need to work earlier or later, but are not scheduled for all of those hours.
Requirements
- High school diploma or GED.
- At least one year in a position involving interaction with customers or patients, or an equivalent combination of education and experience.
- Communication, interpersonal, and negotiation skills.
- Ability to read, analyze, and interpret insurance forms.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
- Compliance with HIPAA requirements regarding protected health information.
- Favorable result on a background check as required by state.
- Proof of identity and authorization to work in the United States.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Physical ability to perform the listed job activities, including lifting, carrying, pushing, and pulling items up to 25 pounds; strong fine motor skills and full use of hands; and visual and auditory acuity.
Nice To Haves
- Previous medical office experience; previous ophthalmic experience is strongly preferred.
- Current ABO/ABOC and NCLE certifications, or obtaining them within the first two years of employment; preferred but not required.
Responsibilities
- Build relationships with patients and provide medical support consistent with the Total Patient Experience.
- Determine patients’ wants and needs and sell products and services to exceed their expectations.
- Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
- Operate auto-lensometers and manual lensometers.
- Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
- Accurately collect optical measurements, including bridge, eye size, temple length, segment height, vertex distance, pupillary distance, and pantoscopic tilt.
- Dispense patient orders, repair and adjust frames, and dispense glasses and contact lens orders in E360.
- Follow job aids, policies, and protocols, including those for maintaining accurate frame inventory.
- Keep frame areas clean, organized, fully stocked, and well-presented.
- Perform general office duties and cleaning as assigned by the manager, and assist with other office duties as needed.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) with employer matching
- Paid time off
- Paid holidays
- Paid maternity leave
- Competitive base pay
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
