Optical Sales Associate / Optician - Training Provided!

The Eye Doctors•Topeka, KS

8d•Onsite

About The Position

The Optical Technician / Optician supports patients’ medical needs while providing a high-quality patient experience and maximizing retail sales. The role involves dispensing and fitting glasses and contact lenses based on prescriptions from Optometrists and Ophthalmologists, and connecting patients’ needs with appropriate goods and services. Training is provided. The position is full-time. The offices are open Monday through Friday from 8:00 a.m. to 6:00 p.m. and Saturday from 8:00 a.m. to 1:00 p.m. Employees need open availability for shifts within those hours and may occasionally need to work earlier or later. Employees will not work all of the listed hours.

Requirements

High school diploma or GED.
At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
Communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Comply with HIPAA requirements regarding protected health information.
Favorable result on a background check as required by the state.
Proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to meet the role’s physical requirements, including frequent walking, sitting, and standing; regular bending, stooping, and reaching; lifting, carrying, pushing, and pulling items up to 25 pounds; fine motor skills and full use of hands; and visual and auditory acuity.

Nice To Haves

Previous medical office experience is preferred; previous ophthalmic experience is strongly preferred.
Current ABO/ABOC and NCLE certifications are preferred, but not required. Certifications may be obtained within the first two years of employment.

Responsibilities

Build relationships with patients and provide medical support in keeping with the Total Patient Experience.
Determine patients’ wants and needs and sell products and services to exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto-lensometers and manual lensometers.
Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
Accurately collect optical measurements, including bridge, eye size, temple length, segment height, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders and repair and adjust frames.
Dispense glasses and contact lens orders in E360.
Follow job aids and policies.
Maintain clean, organized, well-stocked frame displays and follow protocols for accurate frame inventory.
Perform general office duties and cleaning as assigned by the manager.
Assist with other office duties as needed.