Licensed Optician

AEG Vision • Somerset, NJ

4d

About The Position

As a Licensed Optician at AEG, you will provide expert eyewear solutions and exceptional patient care. You will help patients choose eyewear and accessories that suit their prescriptions, lifestyles, and personal styles, while ensuring proper frame fit, accurate measurements, and correct lens dispensing. The role combines technical expertise with customer service to support patient satisfaction, trust, loyalty, and repeat business.

You will explain customized product and service recommendations, receive patient handoffs from technicians or doctors, and ask questions to understand patients’ visual needs. You will assist with frame, lens, lens-treatment, and specialty-product selection; explain insurance and product options; enter prescription information and required documents into the EHR and ALE system; and follow orders through to dispensing. At dispensing, you will inspect, clean, fit, and adjust eyewear, address patient feedback, and help maintain the practice’s displays and work areas.

AEG describes its workplace as focused on leadership development, internal growth, collaboration, authenticity, continuous learning, and supporting employees and teams.

Requirements

• State licensure.
• High school diploma or GED.
• Optical dispensing experience.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification, preferred but not required.
• Experience with HIPAA requirements, preferred.
• Sales experience, preferred.

Responsibilities

• Deliver an extraordinary experience to each patient and explain customized recommendations for products and services.
• Receive patient handoffs from technicians or doctors, build rapport, ask lifestyle questions, identify visual needs, and recommend suitable frames, lenses, lens treatments, and specialty products.
• Keep current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Help patients select frames, lens types, and lens treatments, including tints and coatings, based on patient needs and facial measurements.
• Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
• Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to the patient’s chart.
• Follow up on pending orders, verify orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, adjusting as needed, and asking patients for feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort using appropriate tools.
• Communicate with technicians and managers to share patient information and request order-status updates.
• Inspect the final product for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, the workbench, and office area to maintain cleanliness and visual appeal.
• Understand product issues and analyze problems.
• Answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions accurately and thoroughly.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• Health savings account (HSA) and flexible spending account (FSA)
• Paid time off (PTO)
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED