Sales Associate / Optician - Training provided!

Clarkson Eyecare•Creve Coeur, MO

19h

About The Position

The Optical Technician (Optician) helps deliver a world-class Total Patient Experience by maximizing retail sales while supporting patients’ medical needs. The role is trained to dispense and fit glasses and contact lenses using prescriptions written by optometrists and ophthalmologists, connecting patients’ needs with the goods and services offered. The position is full-time and requires open availability for shifts within the office’s Monday–Friday hours of 8 a.m.–7 p.m. and Saturday hours of 8 a.m.–1 p.m. Some work slightly earlier or later may be needed; the employee will not work all listed hours. Training is provided.

Requirements

High school diploma or GED.
At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
Communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Comply with HIPAA requirements concerning protected health information.
Favorable result on a background check as required by state.
Proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to meet the role’s physical demands, including lifting, carrying, pushing, and pulling items up to 25 pounds; strong fine motor skills and full use of hands; and visual and auditory acuity.

Nice To Haves

Previous medical office experience; previous ophthalmic experience is strongly preferred.
Current ABO/ABOC and NCLE certifications, or the ability to obtain them within the first two years of employment.

Responsibilities

Build relationships with patients and deliver the Total Patient Experience, including medical support.
Determine patients’ wants and needs and sell products and services to exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto-lensometers and manual lensometers.
Educate patients about and recommend lenses, lens coatings, and frames suited to their needs.
Accurately collect optical measurements, including bridge, eye size, temple length, segment heights, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders and repair and adjust frames.
Dispense glasses and contact lens orders in E360.
Follow job aids, policies, and protocols for accurate frame inventory.
Maintain frame standards by cleaning and organizing fully stocked, well-presented areas.
Perform general office duties and cleaning as assigned by the manager.
Assist with other office duties as needed.