Sales Associate / Optician - Training Provided!

Clarkson Eyecare•Chesterfield, MO

7h•Onsite

About The Position

The Optical Technician (Optician) delivers a world-class Total Patient Experience, supports patients’ medical needs, and maximizes retail sales. The role involves dispensing and fitting glasses and contact lenses based on prescriptions from optometrists and ophthalmologists, and connecting patients with appropriate products and services. Training is provided. This is a full-time position in Chesterfield, Missouri. The offices are open Monday through Friday from 8:00 a.m. to 7:00 p.m. and Saturday from 8:00 a.m. to 1:00 p.m. Employees must have open availability to work shifts within those hours and may need to work earlier or later as needed; they will not work all of the listed hours.

Requirements

High school diploma or GED.
At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
Strong communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Favorable background check as required by state.
Proof of identity and authorization to work in the United States.
Ability to meet the physical requirements of the role, including lifting, carrying, pushing, and pulling items up to 25 pounds; strong fine motor skills and full use of hands; and required visual and auditory acuity.

Nice To Haves

Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
Current ABO/ABOC and NCLE certifications preferred; if not already held, they may be obtained within the first two years of employment.

Responsibilities

Build relationships with patients and deliver the Total Patient Experience while providing medical support.
Determine patients’ wants and needs and sell products and services to exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto-lensometers and manual lensometers.
Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
Accurately collect optical measurements, including bridge, eye size, temple length, segment heights, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders and repair and adjust frames.
Dispense glasses and contact lens orders in E360.
Follow job aids, policies, and protocols, including those for accurate frame inventory.
Keep frame areas clean, organized, stocked, and well-presented.
Perform general office duties and cleaning assigned by the manager.
Assist with other duties in the office as needed.
Comply with HIPAA requirements for protected health information.