Sales Associate / Optician - Training provided!

Clarkson Eyecare•Maryland Heights, MD

1d•Onsite

About The Position

Clarkson Eyecare is seeking an Optical Technician (Optician) to deliver a world-class Total Patient Experience while maximizing retail sales and supporting patients’ medical needs. The role involves dispensing and fitting glasses and contact lenses based on prescriptions from optometrists and ophthalmologists, and matching patients’ needs with the goods and services offered. Training is provided. This is a full-time position at 12683 Dorsett Rd, Maryland Heights, MO 63043. The office is open Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 8 a.m. to 1 p.m. Associates must have open availability for shifts within these hours and may occasionally need to work earlier or later. Associates will not work all of the listed hours.

Requirements

High school diploma or GED.
At least one year in a role interacting with customers or patients, or an equivalent combination of education and experience.
Communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Compliance with HIPAA requirements for protected health information.
Favorable background check as required by state.
Proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to perform the stated physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds; strong fine motor skills and full use of hands; and required visual and auditory acuity.

Nice To Haves

Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
Current ABO/ABOC and NCLE certifications are preferred, but not required; certifications may be obtained within the first two years of employment.

Responsibilities

Build relationships with patients and deliver the Total Patient Experience while providing medical support.
Determine patients’ wants and needs and sell products and services to exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto-lensometers and manual lensometers.
Educate patients and recommend lenses, lens coatings, and frames to suit their needs.
Accurately collect optical measurements, including bridge, eye size, temple length, segment heights, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders and repair and adjust frames.
Dispense glasses and contact lens orders in E360.
Follow job aids and policies.
Keep frame displays clean, organized, fully stocked, and well presented.
Follow protocols to maintain accurate frame inventory.
Perform general office duties and cleaning assigned by the manager.
Assist with other office duties as needed.