Sales Associate / Optician - Training provided!

Clarkson Eyecare•Maryland Heights, MO

22h•Onsite

About The Position

Clarkson Eyecare is hiring an Optical Technician (Optician) to deliver a world-class Total Patient Experience, maximize retail sales, and support patients’ medical needs. The technician is trained to dispense and fit glasses and contact lenses based on prescriptions written by optometrists and ophthalmologists, and to connect patients’ needs with the goods and services offered. This is a full-time position at the Maryland Heights, Missouri office. The office is open Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 8 a.m. to 1 p.m. Employees must have open availability to work any shift within those hours and may occasionally need to work earlier or later as needed; the employee will not work all of the listed hours.

Requirements

High school diploma or GED.
At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
Communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Comply with HIPAA requirements for protected health information.
Favorable background-check result as required by state.
Proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to meet the role’s physical requirements, including frequent walking, sitting, and standing; regular bending, stooping, and reaching; lifting, carrying, pushing, and pulling items up to 25 pounds; fine motor and hand-use demands; visual and auditory acuity; and occasional driving or climbing.

Nice To Haves

Previous medical office experience.
Previous ophthalmic experience, strongly preferred.
Current ABO/ABOC and NCLE certifications, or obtaining them within the first two years of employment.

Responsibilities

Build relationships with patients and provide medical support while executing the Total Patient Experience.
Determine patients’ wants and needs and sell to exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto-lensometers and manual lensometers.
Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
Accurately collect optical measurements, including bridge, eye size, temple length, segment height, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders and repair and adjust frames.
Dispense glasses and contact lens orders in E360.
Follow job aids, policies, and applicable protocols.
Maintain frame standards by cleaning and organizing fully stocked, well-presented areas, and keep frame inventory accurate.
Perform general office duties and cleaning assigned by the manager.
Assist with other office duties as needed.