Sales Associate / Optician - Training Provided!
About The Position
The Optical Sales Associate (Optical Technician) delivers a world-class Total Patient Experience by maximizing retail sales while supporting patients’ medical needs. The role connects patients with appropriate products and services, and includes training to dispense and fit glasses and contact lenses based on prescriptions from optometrists and ophthalmologists. This is a full-time position in Olathe, Kansas. The offices are open Monday through Friday, 8 a.m. to 6 p.m., and Saturday, 8 a.m. to 1 p.m. Associates must have open availability to work shifts within those hours and may occasionally need to work earlier or later. Associates will not work all of the listed hours.
Requirements
- Communication, interpersonal, and negotiation skills.
- Ability to read, analyze, and interpret insurance forms.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees.
- Comply with HIPAA requirements for protected health information.
- Favorable result on a background check as required by the state.
- Proof of identity and authorization to work in the United States.
- High school diploma or GED.
- At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Ability to perform the listed physical activities, including lifting, carrying, pushing, and pulling items up to 25 pounds; strong fine motor skills and full use of hands; and visual and auditory acuity.
Nice To Haves
- Previous medical office experience preferred.
- Previous ophthalmic experience strongly preferred.
- Current ABO/ABOC and NCLE certifications preferred; certification may instead be obtained within the first two years of employment.
Responsibilities
- Build relationships with patients and deliver the Total Patient Experience while providing medical support.
- Determine patients’ wants and needs and sell products and services to exceed their expectations.
- Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
- Operate auto-lensometers and manual lensometers.
- Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
- Collect accurate optical measurements, including bridge, eye size, temple length, segment heights, vertex distance, pupillary distance, and pantoscopic tilt.
- Dispense patient orders and repair and adjust frames.
- Dispense glasses and contact lens orders in E360.
- Follow job aids and policies.
- Keep frame displays clean, organized, fully stocked, and well presented.
- Follow protocols to maintain accurate frame inventory.
- Perform general office duties and cleaning as assigned by the manager.
- Assist with other office duties as needed.
Benefits
- Medical, vision, dental, and life insurance
- 401(k) with employer matching
- Paid time off
- Paid holidays
- Paid maternity leave
- Competitive base pay
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
