Sales Associate / Optician - Training Provided!

Clarkson Eyecare • Chesterfield, MO

1d • Onsite

About The Position

An Optical Technician will deliver a world-class Total Patient Experience that maximizes retail sales while supporting patients’ medical needs. The role is trained to dispense and fit glasses and contacts using prescriptions written by Optometrists and Ophthalmologists, and to connect patients’ needs with the goods and services offered.

This is a full-time position at the Clarkson Eyecare office in Chesterfield, Missouri. The office is open Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 8 a.m. to 1 p.m. Employees must have open availability to work any shift within those hours and may occasionally need to start earlier or finish later.

Requirements

• High school diploma or GED.
• At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
• Communication, interpersonal, and negotiation skills.
• Ability to read, analyze, and interpret insurance forms and documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
• Comply with HIPAA requirements regarding protected health information.
• Favorable background check as required by the state.
• Proof of identity and authorization to work in the United States.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Nice To Haves

• Previous medical office experience.
• Previous ophthalmic experience.
• Current ABO/ABOC and NCLE certifications, or obtain them within the first two years of employment.

Responsibilities

• Deliver the Total Patient Experience and build relationships with patients while providing medical support.
• Determine patients’ wants and needs and sell products and services to exceed their expectations.
• Assist patients in selecting frames based on style, color, facial and eye measurements, and optical prescriptions.
• Operate auto-lensometers and manual lensometers.
• Educate patients and recommend lenses, lens coatings, and frames to suit their needs.
• Accurately collect optical measurements, including bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt.
• Dispense patient orders and repair and adjust frames.
• Dispense glasses and contact lens orders in E360.
• Follow job aids, policies, and protocols, including those for accurate frame inventory.
• Maintain frame standards by cleaning and organizing fully stocked, well-presented areas.
• Complete general office duties and cleaning assigned by the manager.
• Assist with other office duties as needed.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• 401(k) with employer matching
• Paid time off
• Paid holidays
• Paid maternity leave
• Competitive base pay
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED