Sales Associate / Optician - Training Provided!
About The Position
The Optical Sales Associate (Optical Technician) helps deliver a world-class Total Patient Experience by maximizing retail sales while supporting patients’ medical needs. The role is trained to dispense and fit glasses and contact lenses using prescriptions written by optometrists and ophthalmologists, and to connect patients’ needs with the goods and services offered. This full-time position is based at The Eye Doctors in Olathe, Kansas. The office is open Monday through Friday from 8 a.m. to 6 p.m. and Saturday from 8 a.m. to 1 p.m. Associates need open availability to work any shift within those hours and may occasionally need to work earlier or later.
Requirements
- High school diploma or GED.
- At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
- Communication, interpersonal, and negotiation skills.
- Ability to read, analyze, and interpret insurance forms.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
- Comply with HIPAA requirements regarding protected health information.
- Favorable background check as required by the state.
- Proof of identity and authorization to work in the United States.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Nice To Haves
- Previous medical office experience.
- Previous ophthalmic experience.
- Current ABO/ABOC and NCLE certifications, or ability to obtain them within the first two years of employment.
Responsibilities
- Deliver the Total Patient Experience and build relationships with patients while providing medical support.
- Determine patients’ wants and needs and sell products and services to exceed their expectations.
- Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
- Operate auto and manual lensometers.
- Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
- Accurately collect optical measurements, including bridge, eye size, temple length, segment heights, vertex distance, pupillary distance, and pantoscopic tilt.
- Dispense patient orders and repair and adjust frames.
- Dispense glasses and contact lens orders in E360.
- Follow job aids, policies, and protocols.
- Maintain frame standards by cleaning and organizing well-stocked, presentable areas.
- Maintain accurate frame inventory.
- Perform general office duties and cleaning as assigned by the manager.
- Assist with other office duties as needed.
Benefits
- Medical, vision, dental, and life insurance.
- 401(k) with employer matching.
- Paid time off.
- Paid holidays.
- Paid maternity leave.
- Competitive base pay.
- Employee discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
