Sales Associate / Optician - Training Provided!

The Eye Doctors•Olathe, KS

8d•Onsite

About The Position

The Optical Sales Associate (Optical Technician) helps deliver a high-quality total patient experience by supporting patients’ medical needs and maximizing retail sales. The associate is trained to dispense and fit glasses and contact lenses based on prescriptions from optometrists and ophthalmologists, and to connect patients’ needs with available products and services. The role requires open availability for shifts within the office’s Monday–Friday, 8 a.m.–6 p.m. and Saturday, 8 a.m.–1 p.m. operating hours. Some work slightly before or after those hours may be needed; employees will not work the full span of operating hours. The position also involves physical activity, including frequent walking and handling items up to 25 pounds.

Requirements

High school diploma or GED.
At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
Communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms and to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Comply with HIPAA requirements for protected health information.
Favorable result on a background check as required by state.
Proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to perform the described physical activities, including lifting, carrying, pushing, and pulling items up to 25 pounds; strong fine motor skills and full use of hands; and visual and auditory acuity.

Nice To Haves

Previous medical office experience.
Previous ophthalmic experience (strongly preferred).
Current ABO/ABOC and NCLE certifications, or obtain them within the first two years of employment; certifications are preferred but not required.

Responsibilities

Build relationships with patients and deliver the Total Patient Experience while providing medical support.
Determine patients’ wants and needs and recommend and sell products to exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto and manual lensometers.
Educate patients about and recommend lenses, lens coatings, and frames suited to their needs.
Accurately collect optical measurements, including bridge, eye size, temple length, segment heights, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders, repair and adjust frames, and enter glasses and contact lens orders in E360.
Follow job aids, policies, and protocols for accurate frame inventory.
Maintain clean, organized, fully stocked, and well-presented frame areas.
Perform general office duties and cleaning assigned by the manager, and assist with other office duties as needed.