Optical Sales Associate / Optician - Training Provided!

Clarkson Eyecare•Union, MO

About The Position

Clarkson Eyecare is hiring a full-time Optical Technician (Optician) in Union, Missouri. The Optical Technician helps deliver a world-class Total Patient Experience by building relationships with patients, supporting their medical needs, and maximizing retail sales. The role is trained to dispense and fit glasses and contact lenses based on prescriptions written by optometrists and ophthalmologists, and to connect patients’ needs with appropriate goods and services. The office is open Monday through Friday from 8:00 a.m. to 7:00 p.m. and Saturday from 8:00 a.m. to 1:00 p.m. Employees must have open availability to work any shift within those hours, and may occasionally need to work earlier or later. The position does not require working all office hours. A high school diploma or GED is required. At least one year in a customer- or patient-interaction position, or an equivalent combination of education and experience, is required. Previous medical office experience is preferred, and previous ophthalmic experience is strongly preferred. Current ABO/ABOC and NCLE certifications are preferred but not required; they may be obtained within the first two years of employment.

Requirements

High school diploma or GED.
At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
Communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Comply with HIPAA requirements and privacy policies concerning protected health information.
Favorable background-check result as required by state.
Proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to perform frequent walking, sitting, and standing; regular bending, stooping, and reaching; and lift, carry, push, and pull items up to 25 pounds.
Strong fine motor skills and full use of hands; visual and auditory acuity, including color, depth, peripheral vision, and ability to adjust focus.
Occasional driving or climbing may be necessary.

Nice To Haves

Previous medical office experience.
Previous ophthalmic experience (strongly preferred).
Current ABO/ABOC and NCLE certifications; certifications may also be obtained within the first two years of employment.

Responsibilities

Build relationships with patients and deliver the Total Patient Experience while providing medical support.
Determine patients’ wants and needs and recommend and sell products and services to exceed expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto and manual lensometers.
Educate patients and recommend lenses, lens coatings, and frames to suit their needs.
Accurately collect optical measurements, including bridge, eye size, temple length, segment height, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders and repair and adjust frames.
Dispense glasses and contact lens orders in E360.
Follow job aids, policies, and applicable protocols.
Maintain frame standards by cleaning and organizing well-stocked, presentable areas.
Follow protocols to keep frame inventory accurate.
Perform general office duties and cleaning as assigned by the manager.
Assist with other office duties as needed.
Comply with HIPAA requirements concerning protected health information.