Operations Supervisor Jobs

About The Position

Requirements

• One year of lead or supervisory experience.
• Ability to direct a large staff.
• Process-oriented and results-oriented approach to setting and pursuing aggressive goals, with commitment to organizational success and ability to marshal resources to meet objectives.
• Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
• Collaborative approach and ability to build and work with teams.
• Creative thinking and willingness to challenge conventional solutions.
• Demonstrates and promotes ethical behavior.
• Strong leadership skills and proven judgment of talent, with emphasis on hiring and developing high-performance teams.

Responsibilities

• Provide leadership and communicate safety goals and objectives.
• Identify and help remove unsafe conditions from drivers’ routes and work with sales to address unsafe conditions for new routes or customers.
• Partner with maintenance to ensure equipment is operational and complies with safety standards.
• Oversee safety and accident-prevention programs, maintain a safe and productive work environment, and implement and maintain loss-control and safety programs.
• Engage employees in safety through personal commitment and outreach.
• Provide customer service that meets or exceeds expectations and meet or exceed missed-pickup goals.
• Resolve unusual service requests, equipment breakdowns, and schedule changes through timely communication with stakeholders.
• Work with customers to resolve issues and improve the customer experience; represent the company positively to support satisfaction and loyalty.
• Establish productivity goals, ensure adherence to operating standards, and manage labor hours and disposal expenses according to plans.
• Lead drivers to meet or exceed route productivity goals.
• Create, modify, and improve routes to maximize density and efficiency.
• Reduce route hours where possible through methods such as service conversions and container upsizing.
• Execute operational plans to achieve or exceed division budget goals.
• Support service delivery and work with maintenance on fleet quality and maintenance.
• Build a collaborative and communicative team environment and promote employee engagement.
• Develop team talent, understand employees’ career goals, and coach employees for advancement.
• Perform other job-related duties as needed or assigned.

Benefits

• Comprehensive medical benefits coverage
• Dental plans
• Vision coverage
• Health care and dependent care spending accounts
• Short- and long-term disability
• Life insurance
• Accidental death and dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• 401(k) plan with company match
• Employee Stock Purchase Plan (ESPP)
• Paid Time Off (PTO)
• Annual incentive plan with a 10% target