Supervisor, Critical Operations

QTS Data Centers • Cedar Rapids, IA

5d • Onsite

About The Position

The Supervisor, Critical Operations supervises the tactical execution, installation, repair, and maintenance of electrical, mechanical, fire and life safety (FLS), plumbing and piping equipment, machinery, and controls throughout the interior and exterior of the building. The role coordinates and integrates maintenance of electrical, mechanical, and plumbing systems, maintenance contracting for critical equipment, capital equipment replacement planning, and new construction, and is directly responsible for tactical deployment of the Critical Operations Team.

The Supervisor also assists customers on the Data Center floor, including with customer installations and related projects. Team leadership duties include development, on-the-job training, coaching, mentoring, and assisting with staffing and job assignments. The position supports a 7X24X365 data center environment and is not eligible for remote or hybrid work.

The role establishes and maintains facility policies, procedures, and organizational structure consistent with management direction, corporate policy, and applicable regulations. It leads emergency planning and response; preventive and corrective maintenance; work order completion; budgeting inputs; and resolution of operational issues. The Supervisor reports to the Critical Operations Manager and Site Director and stands in for the Critical Operations Manager as needed.

Requirements

• Four or more years of workplace or relevant industry experience.
• Previous direct or indirect people leadership experience.
• Excellent people skills and the ability to interface with all levels of the organization.
• Exceptional customer service skills.
• Ability to analyze the operation of various systems, identify causes of problems or malfunctions, and take corrective action.
• Ability to manage complex situations outside management hours as a single point of contact.
• Strong written, verbal, and interpersonal skills.
• Ability to function in a team environment.
• Ability to acquire and apply job-related knowledge within established guidelines and expectations.
• Ability to perform frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting.
• Ability to regularly lift 10–50 pounds; heavier lifting is performed with other individuals or lifting aids.

Nice To Haves

• Six or more years of workplace or relevant industry experience.
• Previous people leadership experience in a data center environment.

Responsibilities

• Establish, implement, and maintain facility policies, procedures, and organizational structure consistent with management direction, corporate policy, and applicable laws and regulations.
• Develop emergency response plans, manage responses, and report incidents involving electrical, mechanical, controls, and plumbing systems.
• Lead, organize, monitor, and perform preventive maintenance on refrigeration, heat exchangers, HVAC, electrical systems, emergency backup systems, hot water systems, and other equipment.
• Oversee preventive and corrective maintenance work orders for critical systems and the building's physical structure.
• Order and budget for necessary parts, supervise maintenance work, and ensure required work is completed.
• Facilitate Data Center space and cable plant design, implementation, and maintenance.
• Ensure incidents and work orders are updated and resolved in a timely manner.
• Lead responses to emergencies, including fires, evacuations, equipment failures, and customer concerns.
• Review and provide input for the preparation and implementation of an effective operating budget.
• Consult subject matter experts to resolve operational problems, develop and authorize operational procedures, and approve major estimates.
• Comply with departmental policies for safe storage, use, and disposal of hazardous materials.
• Supervise the team to maintain a clean, organized, and safe workplace.
• Provide updates and reports to the Critical Operations Manager and Site Director, and stand in for the Critical Operations Manager as needed.
• Supervise, train, develop, mentor, and coach Critical Operations Technicians.
• Manage direct reports by establishing performance goals, monitoring progress, and supporting professional development and team success.
• Ensure customer requests are completed and resolved in a timely manner.
• Assist customers on the Data Center floor with requests, customer installations, and other customer-related projects.

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting
• Flexible spending and HSA accounts
• Paid holidays, paid time off, paid volunteer days, and floating holidays
• Holiday compensation when working on a holiday
• Employee assistance program
• Tuition assistance and tuition reimbursement
• Parental leave
• Military leave assistance and military benefits package
• QTS scholarship for employee dependents
• Wellness program
• Bonus or commission eligibility
• Stock Purchase Plan
• Pet insurance
• Legal insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• QTS Charitable Matching Gift Program
• QTS Crisis Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed