Supervisor, Critical Operations

Quality Technology Services • Princeton, FL

4d • Onsite

About The Position

The Supervisor, Critical Operations supervises the tactical execution, installation, repair, and maintenance of electrical, mechanical, fire/life-safety (FLS), plumbing/piping equipment, machinery, and controls inside and outside the building. The role coordinates electrical, mechanical, and plumbing maintenance; service contracts for critical equipment; capital equipment replacement planning; and new construction, with direct responsibility for deploying the Critical Operations Team. The supervisor also assists customers on the Data Center floor, supports customer installations and projects, and leads team development, training, coaching, mentoring, and job assignments.

This position supports a 7X24X365 data center environment and is not eligible for remote or hybrid work. The supervisor establishes and maintains facility policies, procedures, and organizational structure within management and corporate guidelines, while ensuring compliance with applicable regulations. The role plans for and manages emergency response, oversees preventive and corrective maintenance, responds to customer concerns, and reports to the Critical Operations Manager and Site Director. The supervisor may stand in for the Critical Operations Manager as needed and has direct reports.

The New Jersey estimated pay range is $115,728.75–$176,980.11; compensation for candidates outside New Jersey aligns with their location. The role may be bonus eligible. QTS describes its benefits and rewards as including medical, dental, vision, life, and disability insurance; retirement savings; paid time off and holidays; volunteer days; tuition assistance; leave programs; and additional company benefits.

Requirements

• At least four years of workplace or relevant industry experience.
• Previous direct or indirect people leadership experience.
• Excellent people skills and ability to interface with all levels of the organization.
• Strong customer service skills.
• Ability to analyze system operations, identify causes of problems or malfunctions, and take corrective action.
• Ability to manage complex situations outside management hours as a single point of contact.
• Strong written, verbal, and interpersonal skills.
• Ability to function in a team environment.
• Ability to acquire and apply job-related knowledge within established guidelines and expectations.
• Ability to perform frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting.
• Ability to regularly lift 10–50 pounds; heavier weights are handled with other individuals or lifting aids.

Nice To Haves

• At least six years of workplace or relevant industry experience.
• Previous people leadership experience in a data center environment.

Responsibilities

• Establish, implement, and maintain facility policies, procedures, and organizational structure within management and corporate guidelines and in compliance with applicable laws and regulations.
• Develop emergency response plans, manage responses, and report incidents and emergencies involving electrical, mechanical, controls, and plumbing systems.
• Lead, organize, monitor, and perform preventive maintenance on refrigeration, heat exchangers, HVAC, electrical equipment, emergency backup systems, hot water systems, and other equipment.
• Oversee work orders for preventive and corrective maintenance on critical systems and the building structure.
• Order and budget for necessary parts, supervise maintenance work, and ensure required work is completed.
• Facilitate Data Center space and cable plant design, implementation, and maintenance.
• Ensure incidents, work orders, and customer requests are completed, updated, and resolved in a timely manner.
• Lead responses to emergencies such as fires, evacuations, and equipment failures, as well as customer concerns.
• Review and provide input into preparation and implementation of the operating budget.
• Consult subject matter experts to resolve operational problems, develop and authorize operational procedures, and approve major estimates.
• Comply with departmental policies for safe storage, use, and disposal of hazardous materials.
• Supervise the team in maintaining a clean, organized, and safe workplace.
• Provide updates and reports to the Critical Operations Manager and Site Director.
• Stand in for the Critical Operations Manager as needed.
• Supervise, train, develop, mentor, and coach Critical Operations Technicians; assign work and support professional development.
• Manage direct reports by establishing performance goals, monitoring progress, and supporting team success.
• Assist customers on the Data Center floor, including customer installations and other customer-related projects.
• Coordinate maintenance contracting, capital equipment replacement planning, new construction, and tactical deployment of the Critical Operations Team.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting
• Flexible spending and HSA accounts
• Paid holidays
• Paid time off
• Paid volunteer days
• Employee assistance program
• Tuition assistance and tuition reimbursement
• Parental leave
• Military leave assistance and military benefits package
• QTS scholarship for employee dependents
• Wellness program
• Bonus or commission eligibility
• Stock Purchase Plan
• Floating holidays
• Holiday compensation when working holidays
• Pet insurance
• Legal insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• QTS Charitable Matching Gift Program
• QTS Crisis Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed