Supervisor, Critical Operations

Quality Technology Services•Irving, TX

12d•Onsite

About The Position

QTS is a global digital infrastructure company that designs, builds, and operates data centers supporting AI, cloud, and digital transformation initiatives. The Supervisor, Critical Operations supervises the tactical execution, installation, repair, and maintenance of electrical, mechanical, fire and life safety (FLS), plumbing/piping equipment, machinery, and controls throughout the building’s interior and exterior. The role coordinates maintenance across these systems, service contracts for critical equipment, capital equipment replacement planning, and new construction, with direct responsibility for deploying the Critical Operations Team. The supervisor also assists customers on the data center floor, supports customer installations and related projects, and leads team development through on-the-job training, coaching, mentoring, and staffing assignments. Work hours must support a 7x24x365 data center environment. The position is not eligible for remote or hybrid work. The role establishes and maintains facility policies and procedures within management and corporate guidelines, while complying with applicable operating regulations and laws. It develops emergency response plans and manages responses and reporting for incidents involving facility systems. The supervisor leads preventive and corrective maintenance, oversees work orders and supplies, supports data center space and cable plant design and maintenance, and ensures incidents, work orders, and customer requests are completed promptly. The role also contributes to operating budgets, resolves operational problems with subject matter experts, maintains safe handling of hazardous materials, ensures an organized and safe workplace, reports to the Critical Operations Manager and Site Director, and stands in for the Critical Operations Manager as needed. It has direct reports and responsibility for performance goals and employees’ professional development.

Requirements

Four or more years of workplace or relevant industry experience.
Previous direct or indirect people leadership experience.
Excellent people skills and the ability to interface with all levels of the organization.
Exceptional customer service skills.
Ability to analyze the operation of various systems, determine causes of problems or malfunctions, and take corrective action.
Ability to manage complex situations outside management hours as a single point of contact.
Strong written, verbal, and interpersonal skills.
Ability to function in a team environment.
Ability to acquire and apply job-related knowledge within established guidelines and expectations.
Ability to perform frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting.
Ability to regularly lift 10–50 pounds; heavier lifting is performed with other individuals or lifting aids.

Nice To Haves

Six or more years of workplace or relevant industry experience.
Previous people leadership experience in a data center environment.

Responsibilities

Establish, implement, and maintain facility policies, procedures, and organizational structure within management and corporate guidelines and in compliance with applicable regulations and laws.
Develop emergency response plans and manage and report incidents and emergency situations involving electrical, mechanical, controls, and plumbing systems.
Lead, organize, monitor, and perform preventive maintenance on refrigeration, heat exchangers, HVAC, electrical systems, emergency backup systems, hot water systems, and other equipment.
Oversee preventive and corrective maintenance work orders for critical systems and the building’s physical structure.
Order and budget for necessary parts, supervise work, and ensure maintenance is completed.
Facilitate data center space and cable plant design, implementation, and maintenance.
Ensure incidents and work orders are updated, completed, and resolved in a timely manner.
Lead responses to emergencies, including fire, evacuation, and equipment failure, and address customer concerns.
Review and provide input on preparation and implementation of an effective operating budget.
Consult subject matter experts to resolve operational problems, develop and authorize operating procedures, and approve major estimates.
Comply with departmental policies for safe storage, use, and disposal of hazardous materials.
Maintain a clean, organized, and safe workplace.
Provide updates and reports to the Critical Operations Manager and Site Director, and stand in for the Critical Operations Manager as needed.
Supervise, train, develop, mentor, and coach Critical Operations Technicians; assign work and support staffing needs.
Establish performance goals for direct reports, monitor progress, and support their professional development and team success.
Ensure customer requests are completed and resolved in a timely manner.
Assist customers on the data center floor, support customer installations, and assist with customer-related projects.

Benefits

Medical, dental, vision, life, and disability insurance.
401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting.
Flexible spending and HSA accounts.
Paid holidays, paid time off, paid volunteer days, and floating holidays.
Employee assistance program.
Tuition assistance and tuition reimbursement.
Parental leave and military leave assistance and benefits.
QTS scholarship for employee dependents.
Wellness program.
Bonus or commission eligibility; this role may be bonus eligible.
Stock Purchase Plan.
Holiday compensation when working holidays.
Pet and legal insurance.
Q-Rest Sabbatical Program.
Q-Anniversary Service Award Program.
QTS Charitable Matching Gift Program.
QTS Crisis Fund.