Supervisor, Critical Operations

Quality Technology Services • Cedar Rapids, IA

3d • Onsite

About The Position

QTS is a global digital infrastructure company that designs, builds, and operates data centers supporting AI, cloud, and digital transformation initiatives. The Supervisor, Critical Operations supervises and coordinates the tactical execution, installation, repair, and maintenance of electrical, mechanical, fire and life safety (FLS), plumbing/piping, and controls equipment and machinery inside and outside the facility. The role coordinates maintenance activities, contracting for critical equipment services, capital equipment replacement planning, and new construction, while directing deployment of the Critical Operations Team.

The supervisor also assists data center customers with requests, installs, and other projects. Team leadership duties include assigning work, training, coaching, mentoring, and supporting employees’ professional development. The position supports a 7X24X365 data center environment and is not eligible for remote or hybrid work.

The role establishes and maintains facility policies and procedures consistent with management direction, corporate policy, and applicable laws and regulations. It oversees preventive and corrective maintenance, work orders, emergency response planning and incident reporting, parts and budget needs, and data center space and cable plant design and maintenance. The supervisor leads responses to emergencies and customer concerns, provides updates to the Critical Operations Manager and Site Director, and may stand in for the Critical Operations Manager. The position has direct reports and responsibility for setting performance goals, monitoring progress, and supporting team development.

Requirements

• Four or more years of workplace or relevant industry experience.
• Previous direct or indirect people leadership experience.
• Excellent people skills and the ability to interface with all levels of the organization.
• Exceptional customer service skills.
• Ability to analyze the operation of various systems, determine the cause of problems or malfunctions, and take corrective action.
• Ability to manage complex situations outside management hours as a single point of contact.
• Strong written, verbal, and interpersonal skills.
• Ability to function in a team environment.
• Ability to acquire and apply job-related knowledge within established guidelines and expectations.
• Ability to perform frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting.
• Ability to regularly lift 10 to 50 pounds; heavier lifting is performed with other people or lifting aids.

Nice To Haves

• Six or more years of workplace or relevant industry experience.
• Previous people leadership experience in a data center environment.

Responsibilities

• Establish, implement, and maintain facility policies, procedures, and organizational structure consistent with management direction, corporate policy, and applicable regulations and laws.
• Develop emergency response plans and manage and report incidents involving electrical, mechanical, controls, and plumbing systems.
• Lead, organize, monitor, and perform preventive maintenance on refrigeration, heat exchangers, HVAC, electrical systems, emergency backup systems, hot water systems, and other equipment.
• Oversee preventive and corrective maintenance work orders for critical systems and the building’s physical structure.
• Order and budget for necessary parts, supervise maintenance work, and ensure required work is completed.
• Facilitate data center space and cable plant design, implementation, and maintenance.
• Ensure incidents and work orders are updated and resolved in a timely manner.
• Lead responses to emergencies, including fire, evacuation, and equipment failure, as well as customer concerns.
• Review and provide input into the preparation and implementation of an effective operating budget.
• Consult subject matter experts to resolve operational problems, develop and authorize operating procedures, and approve major estimates.
• Ensure hazardous materials are stored, used, and disposed of safely in accordance with departmental policy.
• Supervise the team in maintaining a clean, organized, and safe workplace.
• Provide updates and reports to the Critical Operations Manager and Site Director, and stand in for the Critical Operations Manager as needed.
• Supervise, train, develop, mentor, and coach Critical Operations Technicians.
• Manage direct reports, establish performance goals, monitor progress, and support employees’ professional development and team success.
• Ensure customer requests are completed and resolved in a timely manner.
• Assist customers with data center floor requests, customer installs, and other customer-related projects.

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting
• Flexible spending and HSA accounts
• Paid holidays, paid time off, paid volunteer days, and floating holidays
• Holiday compensation when working on holidays
• Employee assistance program
• Tuition assistance and tuition reimbursement
• Parental leave
• Military leave assistance and military benefits package
• QTS scholarship for employee dependents
• Wellness program
• Bonus or commission eligibility; this role may be bonus eligible
• Stock Purchase Plan
• Pet insurance
• Legal insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• QTS Charitable Matching Gift Program
• QTS Crisis Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed