Supervisor, Critical Operations

QTS Data Centers • Princeton, NJ

6d • $115,729 - $176,980 • Onsite

About The Position

The Supervisor, Critical Operations supervises the tactical execution, installation, repair, and maintenance of electrical, mechanical, fire and life safety (FLS), plumbing/piping equipment, machinery, and controls throughout the building. The role coordinates electrical, mechanical, and plumbing maintenance; maintenance contracting for critical equipment; capital equipment replacement planning; and new construction, with direct responsibility for deploying the Critical Operations Team. The supervisor also assists customers on the Data Center floor, supports customer installations and related projects, and leads team development, on-the-job training, coaching, mentoring, and staffing assignments.

This position supports a 7X24X365 data center environment and is not eligible for remote or hybrid work. The supervisor may stand in for the Critical Operations Manager as needed, has direct reports, and provides updates and reporting to the Critical Operations Manager and Site Director. The role may be bonus eligible.

The estimated salary range for candidates hired in New Jersey is $115,728.75–$176,980.11. Compensation for candidates elsewhere will align with their location and is determined using permissible, non-discriminatory factors such as skills, experience, and geographic location.

Requirements

• At least four years of workplace or relevant industry experience.
• Previous direct or indirect people leadership experience.
• Excellent people skills and ability to interface with all levels of the organization.
• Exceptional customer service skills.
• Ability to analyze the operation of various systems, determine causes of problems or malfunctions, and take corrective action.
• Ability to manage complex situations outside management hours as a single point of contact.
• Strong written, verbal, and interpersonal skills.
• Ability to function in a team environment.
• Ability to acquire and apply job-related knowledge within set guidelines and expectations.
• Position may involve frequent typing, standing, walking, pushing, pulling, bending, and reaching.
• Ability to lift 10–50 lbs. regularly; heavier weights are handled with other individuals or lifting aids.

Nice To Haves

• At least six years of workplace or relevant industry experience.
• Previous people leadership experience in a data center environment.

Responsibilities

• Establish, implement, and maintain facility policies, procedures, and organizational structure within management and corporate policy, and ensure alignment with applicable federal, state, and local regulations and laws.
• Develop emergency response planning, manage responses, and report incidents and emergencies involving electrical, mechanical, controls, and plumbing systems.
• Lead, organize, maintain, monitor, and perform preventive maintenance on equipment, including refrigeration, heat exchangers, HVAC, electrical systems, emergency backup systems, and hot water systems.
• Oversee preventive and corrective maintenance work orders for critical systems and the building's physical structure.
• Order and budget for necessary parts, supervise work, and complete required maintenance.
• Facilitate Data Center space and cable plant design, implementation, and maintenance.
• Ensure incidents and work orders are completed, updated, and resolved in a timely manner.
• Lead responses to emergencies, including fire, evacuation, and equipment failure, and address customer concerns.
• Review and provide input into preparation and implementation of an effective operating budget.
• Consult subject matter experts to resolve operational problems, develop and authorize operating procedures, and approve major estimates.
• Comply with departmental policies for safe storage, use, and disposal of hazardous materials.
• Supervise the team in maintaining a clean, organized, and safe workplace.
• Provide updates and reporting to the Critical Operations Manager and Site Director, and stand in for the Critical Operations Manager as needed.
• Supervise, train, develop, mentor, and coach Critical Operations Technicians.
• Manage direct reports by establishing performance goals, monitoring progress, and supporting professional development and team success.
• Ensure customer requests are completed and resolved in a timely manner.
• Assist customers on the Data Center floor, with customer installations, and with other customer-related projects.
• Coordinate and integrate electrical, mechanical, and plumbing maintenance; maintenance contracting for critical equipment; capital equipment replacement planning; and new construction.
• Coordinate team staffing and job assignments.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting.
• Flexible spending and HSA accounts.
• Paid holidays, paid time off, paid volunteer days, and floating holidays.
• Employee assistance program.
• Tuition assistance and tuition reimbursement program.
• Parental leave.
• Military leave assistance and military benefits package.
• QTS scholarship for employee dependents.
• Wellness program.
• Bonus or commission eligibility for every employee; this role may be bonus eligible.
• Stock Purchase Plan (SPP).
• Holiday compensation when working on paid holidays.
• Pet insurance and legal insurance.
• Q-Rest Sabbatical Program.
• Q-Anniversary Service Award Program.
• QTS Charitable Matching Gift Program.
• QTS Crisis Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed