Supervisor, Critical Operations

QTS Data Centers • Fayetteville, GA

6d • Onsite

About The Position

The Supervisor, Critical Operations supervises the tactical execution, installation, repair, and maintenance of electrical, mechanical, fire and life safety (FLS), plumbing and piping equipment, machinery, and controls throughout the building. The role coordinates electrical, mechanical, and plumbing maintenance; maintenance contracts for critical equipment; capital equipment replacement planning; and new construction, with direct responsibility for deploying the Critical Operations Team. The supervisor also assists customers on the Data Center floor, supports customer installations and projects, and leads team development, on-the-job training, coaching, mentoring, and job assignments.

This role supports a 7X24X365 data center environment and is not eligible for remote or hybrid work. The supervisor establishes and maintains facility policies, procedures, and organizational structure within management and corporate guidelines and applicable laws. They plan for and manage emergency responses, lead preventive maintenance of critical systems, oversee maintenance work orders, budgets, parts, and contractors, and ensure incidents, work orders, and customer requests are resolved promptly. The role provides updates to the Critical Operations Manager and Site Director and stands in for the Critical Operations Manager as needed.

Requirements

• Four or more years of workplace or relevant industry experience.
• Previous direct or indirect people leadership experience.
• Excellent people skills and ability to interface with all levels of the organization.
• Exceptional customer service skills.
• Ability to analyze the operation of various systems, identify causes of problems or malfunctions, and take corrective action.
• Ability to manage complex situations outside management hours as a single point of contact.
• Strong written, verbal, and interpersonal skills.
• Ability to function in a team environment.
• Ability to acquire and apply job-related knowledge within established guidelines and expectations.
• Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting.
• Regular lifting requirements range from 10 to 50 pounds; heavier weights are handled with other individuals or lifting aids.

Nice To Haves

• Six or more years of workplace or relevant industry experience.
• Previous people leadership experience in a data center environment.

Responsibilities

• Establish, implement, and maintain facility policies, procedures, and organizational structure within management and corporate guidelines and applicable operating regulations and laws.
• Develop emergency response plans and manage and report incidents and emergencies involving electrical, mechanical, controls, and plumbing systems.
• Lead, organize, monitor, and perform preventive maintenance on refrigeration, heat exchangers, HVAC, electrical equipment, emergency backup systems, and hot water systems.
• Oversee preventive and corrective maintenance work orders for critical systems and the building structure.
• Order and budget necessary parts, supervise work, and ensure maintenance is completed.
• Facilitate data center space and cable plant design, implementation, and maintenance.
• Ensure incidents and work orders are completed, updated, and resolved in a timely manner.
• Lead responses to emergencies, including fires, evacuations, equipment failures, and customer concerns.
• Review and contribute to preparation and implementation of an effective operating budget.
• Consult subject matter experts to resolve operational problems, develop and authorize operational procedures, and approve major estimates.
• Ensure safe storage, use, and disposal of hazardous materials in accordance with departmental policy.
• Supervise the team in maintaining a clean, organized, and safe workplace.
• Provide updates and reports to the Critical Operations Manager and Site Director; stand in for the Critical Operations Manager as needed.
• Supervise, train, develop, mentor, and coach Critical Operations Technicians; assign work and lead team development.
• Establish performance goals for direct reports, monitor progress, and support their professional development and team success.
• Ensure customer requests are completed and resolved in a timely manner.
• Assist customers with requests on the Data Center floor, customer installations, and other customer-related projects.

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting
• Flexible spending and HSA accounts
• Paid holidays, paid time off, paid volunteer days, and floating holidays
• Employee assistance program
• Tuition assistance and tuition reimbursement
• Parental leave
• Military leave assistance and military benefits package
• QTS scholarship for employee dependents
• Wellness program
• Bonus or commission eligibility
• Stock Purchase Plan
• Pet and legal insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• QTS Charitable Matching Gift Program
• QTS Crisis Fund
• Holiday compensation when working a paid holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed