Product & Sample Operations Supervisor
About The Position
The Product & Sample Operations Supervisor oversees the sample lifecycle and item go-live workflow for assigned Exemplar Luxury Group categories. This role leads the studio turn-in process, manages vendor data acquisition, and coordinates with vendors, merchants, studio teams, and digital partners to ensure merchandise is photographed, accurately attributed, and published on schedule. The position moves items physically through the photo studio and systemically through the digital item lifecycle. The role also maintains sample tracking and product setup information, manages sample flow and studio turn-in schedules, and supports sample-management projects. It provides daily workflow and project-status updates to the Manager and Director.
Requirements
- Bachelor of Arts or Bachelor of Science degree.
- At least 1–2 years of experience in e-commerce retail operations, merchandising, or digital studio coordination.
Nice To Haves
- Strong proficiency in Google Sheets or Excel, including VLOOKUPs and data tracking.
- Experience using PIM systems and cloud asset storage such as Box.com.
- Assertive and diplomatic vendor-management skills, with persistence in obtaining missing product data under tight deadlines.
- High attention to detail, strong problem-solving instincts, and ability to shift priorities quickly in a fast-paced luxury retail environment.
Responsibilities
- Proactively work with vendors to ensure merchandise is photographed and copy attributes are complete eight weeks before the go-live date, including launch, pre-order, or start-ship dates.
- Maintain a Master Sample Tracking Sheet for each product purchased by Exemplar Luxury Group, organized by fashion season.
- Maintain and set up items in the product management system.
- Set up items for studio turn-in.
- Coordinate with item setup, buying office, studio, and creative teams to support timely product publication.
- Manage sample flow and turn-in schedules to minimize workflow peaks and valleys.
- Support the Manager and Director on sample-management projects, including European shoots, VPI, time studies, and physical inventory.
- Provide daily workflow summary reports and project progress updates to the Manager and Director.
- Complete ad hoc projects and data entry.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Additional voluntary benefits, including critical illness, hospital, and accident insurance
- Employee discount
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
