Product & Sample Operations Supervisor
About The Position
The Product & Sample Operations Supervisor oversees the sample lifecycle and item go-live workflow for assigned Exemplar Luxury Group categories. The role leads the studio turn-in process, manages vendor data acquisition, and coordinates with vendors, merchants, studio teams, and digital partners to ensure merchandise is photographed, accurately attributed, and published on schedule. The supervisor moves items physically through the photo studio and systemically through the digital item lifecycle. The role also maintains sample tracking and product-management records, manages sample flow and turn-in schedules, supports sample-management projects, and provides workflow and project status updates to management.
Requirements
- BA/BS degree.
- At least 1–2 years of e-commerce retail operations, merchandising, or digital studio coordination experience.
Nice To Haves
- Strong proficiency in Google Sheets or Excel, including VLOOKUPs and data tracking.
- Experience working with PIM systems and cloud asset storage such as Box.com.
- Assertive and diplomatic vendor-management skills, with persistence in retrieving missing product data under tight deadlines.
- High attention to detail, strong problem-solving instincts, and the ability to quickly pivot priorities in a fast-paced luxury retail environment.
Responsibilities
- Work proactively with vendors to ensure merchandise is photographed and copy attributes are complete eight weeks before the go-live date, including launch, pre-order, or start-ship dates.
- Maintain the Master Sample Tracking Sheet for each product purchased by ELG, organized by fashion season.
- Set up and maintain items in the product management system.
- Set items up for studio turn-in.
- Partner with item setup, buying office, studio, and creative teams to ensure products are published on time.
- Manage the flow of samples and the turn-in schedule to minimize workload peaks and valleys.
- Support the Manager and Director on sample-management projects, including European shoots, VPI, time studies, and physical inventory.
- Provide daily workflow summary reports and project progress updates to the Manager and Director.
- Complete ad hoc projects and data entry.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Additional voluntary benefits, including critical illness, hospital, and accident insurance
- Employee discount
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
